Opportunity:
The D Team, powered by Kris Durbin Real Estate at eXp, is a fast-growing organization looking for a talented administrative assistant for the team. We're looking for someone who can work with a variety of different personality types on a day-over-day basis and who enjoys managing projects with a high level of detail. The person who fills this position must be able to work in a fast-paced environment and be able to work well both with a team and on an individual basis. The job pays a base plus bonuses for closed transactions. There is significant room for growth for the right person.

Scope:
Opportunity available within a fast-paced, rapidly growing top real estate team, serving the Greater Phoenix (East Valley) area.

Qualities:

• Highly organized and systems-oriented
• A people person who generally enjoys people
• Professionalism
• Excellent time management and ability to prioritize
• Excellent written and verbal communication
• Customer service skills and experience
• Team player
• Strong sense of self-direction
• General experience with real estate transactions
• Strong sense of personal responsibility and ownership

Communications/Interactions:

• Lead Agent - daily
• Agent Team - daily
• Buyers/Sellers/Vendors - daily

• Act as liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale
• Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released
• Maintain accurate and compliant files for all transactions
• Communicate with the agent several times throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, etc.
• Communicate regularly with the client to send them reminders, check-in, and let them know what to expect in each step of the closing process
• Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process and share relevant information
• Stay in good communication with the agent if any issues arise that they need to handle or negotiate
• Coordinate closing date, time, and location and notify all parties
• Notify client about utility accounts to set up/cancel
• Draft a commission statement for our listings and verify commissions for our buyer side transactions prior to closing (along with utility and other pro rations)
• Follow up with clients after the sale to check in and request a testimonial
• Provide administrative assistance as needed with various tasks required by the team
• Provide exceptional customer service throughout the entire closing process
• Closeout file after closing including changing the MLS status to closed for our listings, double-checking the file, and making an electronic copy of the closing statements
• Create and implement systems and processes
• Maintain Database
• Update and maintain all client records
• Maintain and implement drip campaigns and regular automated client communications
• Prepare marketing collateral including buyer and seller packets

• Enjoys talking with customers and can communicate through verbal and written channels
• Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
• High school diploma or GED required, some college experience preferred
• Customer service experience in our industry is preferred
• Proven track record of completing projects on time in an orderly manner

• Real Estate license preferred but not necessarily required

The d Team is a fast-paced DYNAMIC team in the East Valley brokered by eXp Realty, the fastest growing Real Estate brokerage in the world.