Account Manager
Batch
Phoenix, AZ US
Posted ago
Batch

Do you want to be a part of an ambitious, driven team that treats you like family and emphasizes open communication? We've created an unparalleled culture of positivity and we're looking for an End User-Account Manager who is passionate about technology to join our team and help ensure we are making our customers’ lives easier, productive, and more successful. We have a business casual dress code and bring in lunch on Wednesdays!

Hours: Monday - Friday 7:30 am - 4:30 pm

This is not a remote position, MUST LIVE IN PHOENIX, AZ AREA

$38,000/yr base + $12,000/yr commission potential

Responsibilities

An Account Manager is responsible for ensuring that customer needs are translated properly and understood by all internal departments that may handle any issues pertaining to the customer. They also assist with handling complaints and ensure that customers have the best possible experience. In general, an Account Manager acts as the link between Batch Services and our customers. They are responsible for maintaining excellent customer relationships by helping customers achieve their specific business goals.

  • Communicate with customers to ensure that all of their needs are understood and addressed
  • Build strong customer relationships to maintain current business and pursue upsell or upgrade opportunities
  • Manage customer cancellation requests and identify opportunities to retain their business
  • Collaborate with various internal departments to ensure that they fulfill all customer requests
  • Assist customers in interpreting the results of their campaigns and make appropriate suggestions to improve performance
  • Identify and act quickly on opportunities to enhance customer experience and drive customer engagement
  • Meet Daily/Weekly/Quarterly KPIs (key performance indicators)

Qualifications

  • 1+ year in sales or customer retention based environment
  • Stellar problem-solving skills to help resolve customer complaints or needs 
  • Superior computer skills; proficient in Microsoft Office Suite; knowledge of CRMs 
  • Excellent written and verbal communication skills to communicate products to customers
  • Strong organizational skills, pay strict attention to detail, and able to work in a fast-paced environment
  • Possess excellent interpersonal and customer service skills for dealing with different types of customers
  • Persuasive and unafraid to negotiate; has good business sense
  • Must have reliable transportation
  • Must live in the Phoenix, AZ area

Compensation
$38,000 yearly
About Batch

Batch Services is a collaborative company dedicated to innovating the real-estate space. We pride ourselves on being one of the best companies nationwide. We are team-driven and our unique culture gives us a competitive edge. We have a high degree of professionalism but we also like to have fun.


Website: batchleads.io

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