The Cobblers is currently looking for a Client Experience Quality Assurance Analyst in Miami, FL. Office.
QA will be responsible for working with the Customer Support and Operations staff in performing a training gap analysis and conducting quality assessments to ensure performance and policy adherence. Additionally, this role will present trending results to management with recommendations of agent performance and process improvement.
The ideal candidate is looking for a company to build a career. With fast-growing e-commerce business and storefronts in So. Florida, The Cobblers continue to expand its footprint and to be recognized as the top company in the US. With planned local growth, plus growth in e-commerce, and beyond, the Cobbler’s team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.
The Cobblers is one of the fastest-growing companies in America. We are committed to delivering world-class restoration, repair, and cleaning services to high-quality leather goods and premium sneakers.
The Cobblers is a brand that represents new ways of thinking, creating innovative, circular processes for the development of our product-service offerings. Special items deserve a second life. We champion “revival and re-use” over the disposable and the replaceable. Pollute not. Waste Not. That's what we do when we bring your favorite shoes and handbags back to life.
Life at The Cobblers is about sharing responsibility and creating great work together. We take great pride in the many unique perspectives and expertise that our team brings to the table every day. We are committed to offering equal opportunities to all employees and welcome applicants irrespective of age, sex, race, ethnicity, disability.