Purchase Support Specialist
Ross Mortgage Corporation
Troy, MI US
Posted ago
Ross Mortgage Corporation

Post Closing and Post Purchase Support Specialist

The post-closing and post-purchase support specialist is responsible for all tasks after the closed loan package is returned and post-purchased from the investor. Requires a high level of partnership with various departments. Compliance with company, agency/investor guidelines, and regulations is required. 


  • Responsible for receiving completed closed packages from title companies
  • Scanning all documentation into LOS
  • Forwarding all collateral to warehouse banks
  • Review signed closed packages returned from title companies for missing documents and errors
  • Responsible for recording deficiencies within LOS for tracking/reporting
  • Pre-Post Close Audit of Closed Loan Files
  • Responsible for obtaining missing or corrected documents
  • Apply first payment dates due to investor on a daily basis
  • Transfer of MERS to the new servicer within 48 hours of purchase
  • Balance escrows in Servicing Section of LOS, disputing any discrepancies
  • Work closely with all departments and investors for any shortage of payments
  • Processing Goodbye Letters within 48 hours of purchase
  • Processing Insurance letters within 48 hours of purchase
  • Monitoring reports to determine if 1st payment is due Ross and communicate with consumer advising of payment due
  • Monitor first payments due to Ross daily and follow up with consumer if payment is not made
  • Upload purchase advises within LOS daily
  • Maintain all disbursements for any loan Ross services: Taxes, Insurance, Payments, Payoffs
  • Assist post-closers and accounting with tax payments, disbursements, and balancing with the LOS as needed
  • Ensure compliance with all agencies, investors, state/federal regulations, and company policies
  • Provide support to all partners to achieve the goal of an unparalleled customer experience
  • Other duties as assigned by management based on business need


  • Strong time management and organization skills
  • Effective problem-solving skills
  • Sense of urgency and commitment to provide exceptional customer service
  • Exceptional written and verbal communication skills
  • Support Culture related initiatives 
  • Mortgage experience preferred
  • High School Diploma required

$28,000 - $32,000
About Ross Mortgage Corporation

Ross Mortgage Corporation is a successful mortgage banking company with a reputation for professionalism, integrity, and quality service. Headquartered in Troy, Michigan, Ross is one of the top independent lenders in the Midwest and serves its valued customers through a network of offices.

Founded in 1949, Ross Mortgage combines 70 years of mortgage lending experience with state-of-the-art mortgage lending technology. As a full-service mortgage lender, Ross Mortgage Corporation delivers superior service and pricing to our customers since, as a lender, we possess underwriting authority and retain control over the entire transaction.

Ross Mortgage Corporation is an equal opportunity employer.

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