Post Closing and Post Purchase Support Specialist

The post-closing and post-purchase support specialist is responsible for all tasks after the closed loan package is returned and post-purchased from the investor. Requires a high level of partnership with various departments. Compliance with company, agency/investor guidelines, and regulations is required. 

• Responsible for receiving completed closed packages from title companies
• Scanning all documentation into LOS
• Forwarding all collateral to warehouse banks
• Review signed closed packages returned from title companies for missing documents and errors
• Responsible for recording deficiencies within LOS for tracking/reporting
• Pre-Post Close Audit of Closed Loan Files
• Responsible for obtaining missing or corrected documents
• Apply first payment dates due to investor on a daily basis
• Transfer of MERS to the new servicer within 48 hours of purchase
• Balance escrows in Servicing Section of LOS, disputing any discrepancies
• Work closely with all departments and investors for any shortage of payments
• Processing Goodbye Letters within 48 hours of purchase
• Processing Insurance letters within 48 hours of purchase
• Monitoring reports to determine if 1st payment is due Ross and communicate with consumer advising of payment due
• Monitor first payments due to Ross daily and follow up with consumer if payment is not made
• Upload purchase advises within LOS daily
• Maintain all disbursements for any loan Ross services: Taxes, Insurance, Payments, Payoffs
• Assist post-closers and accounting with tax payments, disbursements, and balancing with the LOS as needed
• Ensure compliance with all agencies, investors, state/federal regulations, and company policies
• Provide support to all partners to achieve the goal of an unparalleled customer experience
• Other duties as assigned by management based on business need

• Strong time management and organization skills
• Effective problem-solving skills
• Sense of urgency and commitment to provide exceptional customer service
• Exceptional written and verbal communication skills
• Support Culture related initiatives 
• Mortgage experience preferred
• High School Diploma required

Ross Mortgage Corporation is a successful mortgage banking company with a reputation for professionalism, integrity, and quality service. Headquartered in Troy, Michigan, Ross is one of the top independent lenders in the Midwest and serves its valued customers through a network of offices.

Founded in 1949, Ross Mortgage combines 70 years of mortgage lending experience with state-of-the-art mortgage lending technology. As a full-service mortgage lender, Ross Mortgage Corporation delivers superior service and pricing to our customers since, as a lender, we possess underwriting authority and retain control over the entire transaction.

Ross Mortgage Corporation is an equal opportunity employer.