Product Line Lead
Swyft Filings
Houston, TX US
Posted ago
Swyft Filings

Are you looking for an opportunity to manage the day-to-day operations of an entire product line? Do you have experience building your own team and motivating them to drive results? Does the thought of having responsibility for the long-term success of a business line excite you? Do you enjoy helping customers and ensuring they have a positive experience with our organization? Would you like to be part of a culture that values and appreciates its employees? If you answered yes to all of these questions, then you’re exactly the type of person we’re looking for!


*Who We Are*

We are an online company dedicated to helping people reach their full entrepreneurial potential by removing roadblocks so they can focus on their business. This product line focuses on brand building utilizing automation and technology. We are looking for somebody to handle the operational side of the product line in addition to managing a customer service team.


We are looking for a team member that can analyze issues and recommend process and product improvements to grow the company. We will also rely on you to build and oversee a fully remote customer service team and motivate them to consistently meet goals while providing exemplary customer support. If you thrive in an environment that requires you to think quickly on your feet and take initiative in all aspects of your work, we want you to apply now!


Most importantly, ensure that the business is running smoothly and every customer is completely taken care of. Join our growing organization!


Benefits package includes Medical, Dental, Vision, Life Insurance, Disability, and PTO

Responsibilities

  • Compile weekly reports outlining the performance of key business metrics (refunds, chargebacks, subscription rates, etc.)
  • Improve our online presence by optimizing customer review sites and helping make the customer experience delightful so that word of mouth marketing takes care of itself
  • Act as a liaison between outside vendors and internal stakeholders
  • Research common customer concerns, and propose and implement solutions
  • Hire, train, and manage a remote team of customer service agents
  • Ensure all inbound calls, customer voicemails, emails, and chats are responded to promptly and professionally
  • Minimize refunds and chargebacks by working with multiple teams to constantly improve the customer experience
  • Be a skilled multitasker, able to juggle multiple tasks at once without sacrificing quality


Qualifications

  • 2+ years of management experienced _required_
  • 2+ years of experience optimizing business processes _required_
  • Bachelor’s Degree preferred

Compensation
$50,000 - $85,000 yearly
About Swyft Filings

Swyft Filings is an online service for business formations and compliance. More importantly, we’re a company that has helped budding entrepreneurial mindsets start over 150,000 new businesses (and counting). We take a complex process and automate it to make it easier for small businesses and individuals to launch their business dreams without having to go it alone or find, hire, and pay high-priced and uncertain legal fees.


In the last five years, we’ve grown from a lawyer and two online entrepreneurial mindsets into a team 65 strong – and you can bet we’re not done yet. We’re self-funded, profitable, and proud to be a leader in our industry. Our mission is to break down barriers so anyone can follow their dreams and create something special for themselves and their communities.

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