Personal Lines Insurance Customer Service Representative
Securance Corporation Agency
Houston, TX US
Posted ago
Securance Corporation Agency

We’re looking for a personable, enthusiastic insurance account manager to help take our agency to the next level. Our ideal candidate is a motivated team player who has the ability to stay focused in a fast-paced work environment. You will manage client communications, nurture important relationships, and keep track of policy details and documentation in a secured system. This is a critical role on our team with a strong focus on client services to foster ongoing sales and renewals. Sound like a job you’ll love? Apply now!

Responsibilities
  • Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
  • Help create competitive quotes when it is time to issue renewals or make updates to a current policy
  • Document any policy changes on customer accounts according to NAIC regulations in our book of business and clearly communicate with customers about those updates
  • Gather all documentation needed for reporting a claim and contact an adjuster to process it against a current policy
  • Communicate regularly with key industry reps regarding industry standards, insurance products, current rates, coverages, insurance policies, and carriers so that you are always ready to help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address new rules and policy updates
Qualifications
  • Candidates should be very strong communicators and problem solvers, and have great follow-up skills
  • Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)
  • Applicants must have an active insurance license in their state or be willing to get licensed in 90 days
  • We are looking for candidates with an Associates or Bachelor’s degree but will consider those with relevant insurance industry experience, as well

Experience with High Net Worth clients and carriers needed.

Experience with Applied Epic Agency Management System is a plus.

Compensation
$50,000 - $75,000 yearly
About Securance Corporation Agency

We are a well-established, successful independent agency in Houston that has been in business for 50 years. We have an excellent team of account managers and producers and have enjoyed steady growth over the years.

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