Personal Injury Legal Intake Specialist
Council & Associates LLC
Atlanta, GA US
Posted ago
Council & Associates LLC

Are you passionate about helping people? Would you feel like a Superstar if you could go to work every day knowing that you're making a positive difference in someone’s life? We are looking for an up-and-coming Superstar for our growing law firm.

When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Intake Superstar provides our potential clients with the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and the ability to help them understand how to see a better future using our services. You'll play an integral role in creating memorable client experiences. This important position involves administrative duties related to customer service, client intake, client retention, and direct attorney support. This is a full-time job, so you MUST be able to work *in the office* for 40 hours per week. The first 90 days of employment is a probationary period, and you will be considered a temporary employee. There is an opportunity for bonus compensation for outstanding performance and meeting established goals and milestones.  

If you have previous legal experience and are looking for that next step in your career, this position is perfect for you.


  • Conveys confidence on the phone
  • Sets the tone and the pace of the client's phone call
  • Shows empathy to clients and puts them at ease during their difficult time
  • Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning
  • Demonstrates exceptional communication skills
  • Master of calendars and scheduling
  • Understands the importance of deadlines and doing good work on time
  • Proficient in Microsoft Office and database entry
  • Ability to switch gears quickly and think on your feet
  • Follows instructions and understands the importance of policies and procedures
  • Generates creative solutions to workplace problems
  • A go-getter with a strong work ethic
  • Legal experience is a plus
  • Customer service experience is a plus
  • Inbound sales experience is a plus


  • Previous experience in a personal injury law firm setting is required.

About Council & Associates LLC

COUNCIL & ASSOCIATES, LLC is an Atlanta-based personal injury law firm that believes our clients deserve maximum compensation while maintaining outstanding customer service. We are poised for growth and we litigate on behalf of our clients when negotiations are unreasonable.

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