Parts Response Specialist
Weber Inc.
Kansas City, MO US
Posted ago
Weber Inc.

Parts Response Specialist

We’re seeking a positive, personable parts response team member for a rewarding career opportunity! You’ll build new relationships, provide consistent reliability, utilize critical thinking skills and raise the bar for an excellent customer experience every time. We welcome applicants who are interested in upward mobility, a positive work environment, innovation, and continuous improvement and can’t wait to get started!

Responsibilities

  • Acting on all received internal and external customer requests (via phone, email, or in person)
  • Processing emailed customer Purchase Orders and other requests 
  • Quoting parts orders as requested via phone or email 
  • Ensuring accuracy when entering in all customer quotes and orders 
  • Ensuring accuracy for all customer request dates and promise date for all orders
  • Ensuring accuracy in pricing for all customer quote and order requests 
  • Ensuring accuracy in parts invoicing and freight 
  • Setting up parts returns 
  • Responding to customer issues in a friendly and timely manner to ensure customer success (via phone, email, or in person)
  • Resolving challenging customer issues and escalating to the appropriate parties when needed
  • Providing customers with tracking and Proof of Deliveries upon request 
  • Timely answering incoming calls on product and service questions, and customer issues, and providing amazing general  customer service 
  • Timely responding to customer emails on product and service questions, and customer issues, and providing amazing general customer service
  • Providing customer support over the phone by taking orders and helping with all customer inquiries
  • Providing customer support over the phone by assisting customers with troubleshooting for parts needed 
  • Providing customer support in emergency customer situations 
  • Performing customer follow-ups by phone and email as needed
  • Work closely with our technical service response members to stay up to date on service and product knowledge
  • Work closely with our shipping and receiving team to ensure customer order accuracy and customer returns the accuracy 
  • Work closely with our purchasing department to ensure order accuracy 
  • Building real working relationships with customers, both internal and external
  • Continuous knowledge building of all company products 
  • Keep a clean and presentable workspace

Qualifications

  • Display professional communication, active listening, and personnel skills
  • Strong knowledge of customer interface and interaction
  • Critical thinking skills
  • Email management skills
  • Multi-line phone systems skills     

Education/Experience:

  • High school degree, GED, or  equivalent work experience
  • Excellent customer service skills
  • Ability to respond and adjust to changing or new situations
  • Work well in high-stress environments and maintain professionalism in dealing with customers and co-workers
  • Needs to be a self-starter and can work in unsupervised settings when needed 

Language Ability:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or associates of the organization

Math Ability:

  • Ability to apply basic math concepts such as addition, subtraction, multiplication, division, fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability:

  • Ability to utilize all resources provided 
  • Ability to define problems, collect data, establish facts, research available resources, and draw valid conclusions

Computer Skills:

  • Microsoft Office Proficiency
  • Microsoft Outlook Proficiency
  • Typing speed requirement: 20-30wpm
  • Database applications knowledge(SAP knowledge is a plus)
  • Contact management systems knowledge
  • Salesforce Experience is a plus
  • Citrix experience is a plus 

Other Requirements

  • Current valid U.S. driver's license.
  • Valid U.S. passport or have the ability to obtain one.
  • Must have the ability to travel within North America and Germany

Position Type: Full Time

Classification: Exempt

Travel Requirements: Limited

Behavior Standard

Maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers, and management. Always strive to provide the Perfect Portion.

Compensation
$20 - $25 hourly
About Weber Inc.

The success of the Weber company is relatively easy to explain: Our convincing performance and service are cause for enthusiasm. With uncompromising high quality, innovative solutions. Our markets are changing at an incredibly high speed. That is why we remain in motion. That's why we are seeking the most talented people who want to work in an environment where they are supported, challenged, and encouraged to think beyond what's possible today. We believe in the perfect portion for our customers as well as our employees.


In addition to a competitive salary, we offer exceptional benefits including:

  • 401(k) with matching
  • Health, Dental, and Vision, Life
  • Disability insurance
  • Employee assistance program
  • Flexible and Health spending accounts
  • Paid time off
  • Relocation assistance
  • Tuition reimbursement
  • Onsite Gym
  • Weekly Subsidy

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's  Privacy Policy  and  Terms of Service.