Your job title: Outbound Sales Agent (OSA)

Where you will work: Ready Realty Group, Keller Williams South Tampa

Who’s the Boss: Director of Lead Generation

Who are we?

The mission of the Ready Realty Group is to become the most highly reviewed and referred real estate organization in the world by creating raving fans out of our clients.

Our 2018 vision is to help more than 200 families achieve their real estate goals, to create opportunities and financial freedom for our team members, and to make a massive impact in our Tampa Bay community by contributing over 400 volunteer hours and $20,000 to local charities.

We are highly coachable, extremely passionate, team-oriented, fun-loving, legacy driven, accountable to each other, and growth-minded.

If this excites you, let’s talk!

Who are we looking for?  

The Outbound Sales Agent is passionate about achievement and draws energy from working with people. This enthusiastic, self-starting person with a passion for selling is responsible for converting a massive amount of leads into appointments through personalized follow-up.

This individual will take ownership of leads and actively systematize the conversion process for maximum effectiveness. They record their productivity and sales metrics and track the results in regular accountability meetings. This person has the drive and tenacity to achieve or exceed productivity, appointment setting, and revenue targets while responding efficiently to customer inquiries (usually in the form of sales leads) and the subsequent documentation, assignment, and follow up of those leads.

This individual must be highly trustworthy—in addition to being the first point of contact to the team, they will also have access to sensitive files and information regarding associates, customers, and finances.

The Outbound Sales Agent’s activities directly affect the bottom line, and as such they are deeply committed to the team achieving greater and greater levels of success, as well as to growing their own skills and developing into a leader within the team.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

• Responsible for a minimum of 20 held listing appointments per month after 90 day ramp up.
  

• Maintain rigorous prospecting for new business opportunities
  
• Achieve productivity, appointment setting, and revenue targets
  
• Consult with real estate agents to ensure fiduciary service of the real estate transaction from initial contact through the listing agreements
  
• Outbound cold calling to convert leads to appointments
  
• Follow scripts to deliver the team value proposition and handle objections
  
• Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
  
• Manage database of leads to ensure processes run smoothly and there is rigorous lead follow-up
  
• Accurately track and report productivity and sales metrics
  
• Understand and internalize evolving real estate trends in the local market
  
• Understand and adhere to local, state, and federal laws regarding real estate brokerage services
  
• New expireds at 8 am 5 days/week
  
• New fsbos called daily (Mon. – Friday)
  
• Script practice daily; up to you to find the practice partners
  
• All Listing Power Tools (besides thank you cards) distributed the week it arrives; can use agents to help
  
• 40 appointments set per month
  
• 300 conversations per week
  
• Inbound leads get followed up with within 5 min (auto-text counts when set up, VA working weekends will help)
  
• 40+ circle prospecting contacts/week
  
• Full pre-qualification filled out or no appointment
  
• Add 5 nurtures a day/25 a week
  
• Communications/Interactions
  
• Outbound leads – daily
  
• Agents on team – daily
  
• Direct manager – daily
  

Management Responsibilities

• None, though a talented performer in this role may move into a leadership position
  

Knowledge/Skills

• Strong written and verbal communication skills
  
• Exceptional telephone skills—ability to set and close appointments over the phone and willingness to spend the majority of the workday on the phone
  
• Ability to learn and internalize scripts and dialogues
  
• Ambitious with proven ability to succeed
  
• Learning based
  
• Team player
  
• High school graduate
  
• Real estate license
  
• Demonstrable record of sales success against quotas

The mission of the Ready Realty Group is to provide the premier customer service experience for each home seller and home buyer we work with. Knowledge we’ve gained through years of working in the local market empowers us to provide our homebuyers and sellers with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or negotiating a contract, each member of the Ready Realty Group is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result. We put a huge emphasis on our team culture of learning, growing, serving, and having fun, and are seeking those who share our passion.