Operations Manager - Real Estate
Griffin Home Group
Johnson City, TN US
Posted ago
Griffin Home Group

This is an IN-OFFICE position - NO REMOTE/VIRTUAL considerations

We are seeking a proven Operations Manager.

Experience in operations management or real estate organization leadership is required!

(This role is not to be confused with general office management)

What will you do?

  • Leads, Manages and Holds staff/agents accountable.
  • Build, implement, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing.
  • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems.
  • Is responsible for all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget, and generating financial reports.
  • Creates and maintains an operations manual that documents all systems and standards.
  • Coordinates the purchase, installation, and maintenance of all office equipment.
  • Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members.
  • Process Management.
  • High-Level Implementation.
  • 95% of responsibilities are to be performed independently of supervision.
  • Review and implement new systems to increase productivity.
  • Review profit and loss with CEO monthly.
  • Stay abreast of the changes and trends within the industry.
  • Manage online/offline marketing efforts and track ROI on all marketing expenses.
  • Manage daily accountability of the entire team including contests, agent activities, and office accounting.
  • Coordinate and follow up with marketing events.
  • Onboarding and Offboarding of all team members.
  • Ensure that every process is duplicatable and scalable.


  • Recruiting, training, and development of staff positions
  • Managing the CEO's schedule
  • Building systems and processes
  • Managing the company budget
  • Consulting with company leaders to review and improve metrics
  • Day-to-day office operations
  • Planning and execution of community events for exposure and marketing


  • Real estate license is preferred but not required
  • 1–3 years of service and management experience
  • 3–5 years of administrative + operations experience, preferably in real estate
  • Strong writing skills
  • Strong rapid logical problem-solving skills
  • Dependable and reliable
  • Team player
  • Willing to go above the call of duty
  • Punctual
  • Strong leadership, management, and financial skills
  • Goal setting, planning, and accountability skills
  • Experience in management of a team or staff
  • Strong and Positive Customer Service Attitude
  • Excellent communication skills and organizational skills

$48,000+ DOE
About Griffin Home Group

Griffin Home Group is the area's top real estate team. We are a fast-paced, dynamic, and ever-changing organization that prides itself on its culture and community.

Griffin Home Group is a Nationwide network of Real Estate Agents, Coaches, ISAs, Loan Officers, and Marketing Professionals that work together to sell more homes and give our clients a world-class experience. We're helping agents become more successful and providing them the support they need to better serve our clients. Empowering agents, building wealth, and making a difference. Come be a part of our growing network!

We are in the business of helping people, we just happen to sell real estate!

Our mission statement:

Growing, Helping, Giving

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