Operations Manager
Gravitas Impact
Work from home
Posted ago
Gravitas Impact

We are looking for an Operations Manager whose role is to lead the successful execution of our business operations using teamwork, systems, execution principles and tools. The Operations Manager will be a peer to our Marketing, Content and Customer Experience Team Members, with a "hands-on" approach to getting things done in a small, high trust, energetic virtual team environment.

Responsibilities

  • Facilitating the creation of quarterly and weekly execution plans and measurement of results by all team members
  • Selection, implementation, utilization and measurement of systems and processes to ensure execution excellence
  • Management of internal company operations, including budgeting, HR support, insurance, bookkeeper guidance, and team meetings (Weekly Team and Daily Huddle)
  • Relationship connection and management of our community members (coaches, clients, thought leaders)
  • Catalyzing the balance of Results with Culture, in accordance with our 5-year Vivid Vision and Cultural Manifesto
  • Measurement and management of product, service and event experiences via data collection from members and clients
  • Smiling, laughing and finding "joy in our journey" together as we succeed as a team

Qualifications

  • Project Management experience and skills using virtual and digital tools and platforms; ability to define a project and manage it through the lifecycle, providing measurement while in process and securing results
  • Experience using the Thinkific Learning Management System (LMS), Active Campaign, M/S 365 Suite (Sharepoint, M/S Office), and Zoom
  • Virtual customer service and/or relationship management experience and skills. Use of CRM for documenting conversations and analyzing trends
  • Accounting or financial management experience; ability to build and manage budgets, and profit and loss tools
  • Interpersonal skills for management of partners, working with team members in a coordinated and aligned manner; while maintaining an unrelenting results focus for the business
  • Experience in internal company operations: 401k administration, insurance coverage, bookkeeper support, IT systems oversight, and office supply management

Compensation
$60,000 + Quarterly Bonus
About Gravitas Impact

We are an organization currently composed of independent professional business coaches and consultants who focus primarily on the development of mid-market companies (revenue from $5M to $250M) using the 7 Attributes of Agile Growth® as the framework for client growth. We are a business strategy and coaching organization bound together by a passion for learning, excellence, respect for others, flexibility, and integrity. As a whole, we are responsible for developing coaching tools, executing events and training sessions, and creating opportunities to connect the global network of coaches. We perform these services with the intent of fulfilling our brand promise to offer the best education, the best tools, and the best community in the coaching world.

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