Operations Manager
GTA - Kirchen & Grant
Norcross, GA US
Posted ago
GTA - Kirchen & Grant

GTA - Kirchen & Grant


We are looking for an Operations Manager to work directly with the Owners to oversee the administrative and business aspects of running the firm.


Role of the position

  • Using reports and case review meetings, ensure clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time. Report to the Administrator/Owner weekly and ensures case status meetings occur at least monthly
  • Reviews case management system for the quality and timeliness of work done meeting deadlines. Monitors tasks and workflow
  • Collects records of expenses of costs advanced to clients and updates the case management system and accounting system accordingly
  • Oversees and manages vendors to ensure they meet deadlines and deliver quality work
  • Manages office facilities and office supply inventory
  • Assists the Owner and future Legal Administrator with recruitment, hiring, staffing, and general human resources operations
  • Supervises the work of the non-lawyer support staff and vendors
  • Administers payroll (verifying work hours, leave time, overtime) and benefits
  • Oversees the Firm’s records retention and information storage retrieval (case management, contact management, personnel/payroll, document storage, etc.)
  • Assists with drafting, implementing, maintaining, improving, and monitoring execution of the Firm's employment policies and procedures
  • Ensures that the Firm’s business systems processes are fully documented in writing, organized, and available to the team
  • Performs audits spot-checks to ensure policies and procedures are being followed and operating as intended
  • Prepares weekly Dashboard and Project/Status Report for the Owner and future Administrator


  • We care about skills and experience. We care just as much about your behaviors, habits, and attitudes…
  • Have Experience in working and managing remote workers
  • Not only “adapt” to change, but lead change - drive it and thrive in it
  • Talk more about the solution than the problem
  • Equally, embrace both aspects of the “work/life balance”
  • Have a high energy level
  • Have thick skin and high empathy
  • Have a sense of humor in equal measure to your sense of compassion
  • Have keen conflict resolution skills (not conflict avoidance skills)
  • You must be able to show evidence of your prior success with:
  • Prior supervisory experience, preferably a staff of 8+ people and budgets of $1,000,000 or more
  • Employee engagement and leadership, supervision, and termination
  • Managing bookkeepers, accountants, technology services, and other vendors

About GTA - Kirchen & Grant

We’re a personal injury law firm in Norcross, Georgia that has grown quickly and will continue to grow.

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