Operations Manager
GTA - Kirchen & Grant
Norcross, GA US
Posted ago
GTA - Kirchen & Grant

GTA - Kirchen & Grant

SMALL LAW FIRM SEEKING AN OPERATIONS MANAGER WITH EXPERIENCE

We are looking for an Operations Manager to work directly with the Owners to oversee the administrative and business aspects of running the firm.

Responsibilities

Role of the position

  • Using reports and case review meetings, ensure clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time. Report to the Administrator/Owner weekly and ensures case status meetings occur at least monthly
  • Reviews case management system for the quality and timeliness of work done meeting deadlines. Monitors tasks and workflow
  • Collects records of expenses of costs advanced to clients and updates the case management system and accounting system accordingly
  • Oversees and manages vendors to ensure they meet deadlines and deliver quality work
  • Manages office facilities and office supply inventory
  • Assists the Owner and future Legal Administrator with recruitment, hiring, staffing, and general human resources operations
  • Supervises the work of the non-lawyer support staff and vendors
  • Administers payroll (verifying work hours, leave time, overtime) and benefits
  • Oversees the Firm’s records retention and information storage retrieval (case management, contact management, personnel/payroll, document storage, etc.)
  • Assists with drafting, implementing, maintaining, improving, and monitoring execution of the Firm's employment policies and procedures
  • Ensures that the Firm’s business systems processes are fully documented in writing, organized, and available to the team
  • Performs audits spot-checks to ensure policies and procedures are being followed and operating as intended
  • Prepares weekly Dashboard and Project/Status Report for the Owner and future Administrator

Qualifications

  • We care about skills and experience. We care just as much about your behaviors, habits, and attitudes…
  • Have Experience in working and managing remote workers
  • Not only “adapt” to change, but lead change - drive it and thrive in it
  • Talk more about the solution than the problem
  • Equally, embrace both aspects of the “work/life balance”
  • Have a high energy level
  • Have thick skin and high empathy
  • Have a sense of humor in equal measure to your sense of compassion
  • Have keen conflict resolution skills (not conflict avoidance skills)
  • You must be able to show evidence of your prior success with:
  • Prior supervisory experience, preferably a staff of 8+ people and budgets of $1,000,000 or more
  • Employee engagement and leadership, supervision, and termination
  • Managing bookkeepers, accountants, technology services, and other vendors

Compensation
$60,000
About GTA - Kirchen & Grant

We’re a personal injury law firm in Norcross, Georgia that has grown quickly and will continue to grow.

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