Operations Manager
The Maddox Law Firm, LLC
New Canaan, CT US
Posted ago
The Maddox Law Firm, LLC

SMALL LAW FIRM SEEKING AN OPERATIONS MANAGER WITH EXPERIENCE
 
We are looking for an Operations Manager to work directly with the Law Firm Principal/Owner to oversee the administrative and business aspects of running the firm. 

We are two small law firms. We operate established and highly regarded criminal defense and personal injury practices in New Canaan, Connecticut. We are not looking for an Administrative Assistant or a Paralegal who anticipates growing into a role. We need a full-blown, bona fide Operations Manager who has prior experience running a small law firm or a division or department of a mid-sized/big law firm. Please do not apply if your only prior experience is as a paralegal, administrative assistant, executive assistant, or bookkeeper.

The ideal candidate
We care about skills and experience. We care just as much about your behaviors, habits, and attitudes…the right person for this role must:

  • Not only “adapt” to change, but lead change - drive it and thrive in it
  • Talk more about the solution than the problem
  • Equally, embrace both aspects of the “work/life balance”
  • Have a high energy level
  • Have thick skin and well-developed empathy
  • Have a sense of humor in equal measure to a sense of compassion
  • Have keen conflict resolution skills, (not conflict avoidance skills)

Responsibilities

Role of the position

  • Supervises the work of the non-lawyer support staff and vendors
  • Assists the Owner and future Legal Administrator with recruitment, hiring, staffing, and general human resources operations
  • Manages office facilities and office supply inventory
  • Administers payroll (verifying work hours, leave time, overtime) and benefits
  • Assists with drafting, implementing, maintaining, improving, and monitoring execution of the Firm's employment policies and procedures
  • Ensures that the Firm’s business systems and processes are fully documented in writing, organized, and available to the team
  • Performs audits and spot-checks to ensure policies and procedures are being followed and operating as intended
  • Uses reports and case review meetings to ensure clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time. Report to the Administrator/Owner weekly and ensures case status meetings occur at least monthly
  • Reviews case management system for the quality and timeliness of work done & meeting deadlines. Monitors tasks and workflow
  • Collects records of expenses of costs advanced to clients and updates the case management system and accounting system accordingly
  • Oversees and manages vendors to ensure they meet deadlines and deliver the quality and quantity of work promised, and where, appropriate, provide metrics to demonstrate satisfaction of services and objectives
  • Prepares weekly Dashboard and Project/Status Report for the Owner/Administrator

Qualifications

Education and Experience

  • Bachelors Degree in Management, Business Management, Human Resources or another related field
  • Prior experience running a small law firm or a division or department of a mid-sized/big law firm preferred

You must be able to show evidence of your prior success with:

  • Employee supervision, preferably a staff of 5+ people and budgets of $3,500,000 or more
  • Employee engagement and leadership, supervision, and termination
  • Managing bookkeepers, accountants, technology services, and other vendors
  • Managing cases and projects to ensure that they are resolved successfully, on time, and on budget 

Compensation
$55,000 to $75,000
About The Maddox Law Firm, LLC

The Maddox Law Firm and The Connecticut Auto Accident Law Group focus independently on criminal defense and serious personal injury but operate under the same ownership. The people we hire will bring a high level of energy, enthusiasm, and a can-do attitude to work every day.

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