Operations Manager
AV Home Experts with Keller Williams Realty
Miami Lakes, FL US
Posted ago
AV Home Experts with Keller Williams Realty

AV Home Experts in Miami, FL is in search of a talented Operations Manager. They credit their success to being smarter, doing business differently, and creating WOW experiences. They need a new dynamic team member who will take on any challenge and love doing it. This person will support the team operations and keep everything running smoothly, solving problems and creating solutions along the way. This is a multifaceted position and we’re looking for the best of the best! This person relishes the opportunity to build, implement, and manage multiple systems. He/she is deeply committed to completing tasks the right way with a high degree of quality. This person has immense focus and can do one thing for a long time without getting distracted. This individual may exhibit some drive and desire to influence; however, the overriding marker of his/her behavior is persistence and stability. 

Compensation

  • $80,000-$90,000 (depending on experience)
  • Bonus potential
  • Paid days off
  • Growth opportunities

Responsibilities

  • Organization & Management
  • Maintain the culture and customer care systems to ensure business growth and referrals from past, current, and future clients
  • Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support
  • Create and maintain employee onboarding systems
  • Help recruit agents to join the team
  • Maintain the books, pay the bills, handle payroll, assuring the collection of commissions, maintaining the budget, and generate financial reports
  • Oversee all contracts through closing
  • Create and maintain an operations manual that documents all systems and standards
  • Track and review goals weekly
  • Attend training as needed
  • Schedule travel and training
  • Schedule and coordinate vendor visits to the team
  • Coordinate client appreciation events
  • Master the systems and websites used in tracking our clients and contracts through closing
  • Supervises all administrative and marketing processes
  • Manages the ISA department and lead flows
  • Continually look for ways to save money, increase sales & increase profitability
  • Customer/Agent Relationship Building
  • Build relationships with the clients
  • Acts as a gatekeeper for Team Lead

Qualifications

  • Candidates must be bilingual in Spanish/English
  • Incredibly service-oriented attitude 
  • Very strong written and verbal communication skills are used to keep all stakeholders informed at all times
  • Exceptional organizational and project management abilities
  • Learning-based, actively and independently seeking out answers when necessary
  • Strong work ethic and timely with very flexible work hours
  • Ability to focus and complete tasks in a fast-moving environment
  • Attention to detail and accuracy
  • Tech-savvy and quick to learn new systems
  • Confidence in dealing with clients and colleagues
  • Calm under pressure
  • Proven ability to succeed
  • Leadership and consensus-building skills
  • Growth minded
  • 3+ years of administrative experience in an office setting
  • Real Estate license a plus

Compensation
$80,000 - $90,000
About AV Home Experts with Keller Williams Realty

We believe that every great organization should be driven by its Mission, Vision, Values & Belief system. This system helps set our culture code and helps to keep us focused and accountable in what we believe and how we should proceed. For most people, buying or selling a home is the single largest financial decision of their lifetime and it’s our mission to ensure that this decision plays a major role in their family’s legacy.

Our mission statement: Empowering lives with our knowledge & experience so that together we can leave legacies worth leaving. 

Our vision: to be your real estate experts of choice!

Our values: God, family, and then business.

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