The Operation Manager is an individual who relishes the opportunity to lead a winning real estate company and is focused on personal and professional growth. This team player is interested in growing the team through systems, processes, and strategies in an executive leadership role while working side-by-side with the CEO. The OM thrives in taking ownership, loves to learn, and is experienced, with a proven track record of success. A true winner, he/she is willing to roll up his sleeves to solve problems, and at the same time lead an executive staff meeting in the boardroom. 

The OM is deeply committed to supporting our agents in achieving greater levels of success, growing skills, and developing into supportive leaders within the team. As the success of the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all operations tasks of the agents' business are completed at high standards with maximum efficiency.

The OM will execute the business plan by leading, managing, and holding the team accountable for agreed-upon commitments. They will remove obstacles and barriers; manage major
projects; standardize and systematize work; and integrate all major functions of the business. The OM works alongside the CEO to filter and translate ideas into the functional plans of the business. This individual is responsible for managing all areas of the business, including sales, marketing, operations, and administration.

Continue reading if you are:

• a systems builder that automates process-oriented tasks so that the focus on client relationships is enhanced through a high level of touch and communication.
• passionate about learning; have a strong personal drive to reach your own goals; are persistent; and have an extremely high level of organization. 
• able to remain focused on the tasks at hand in a small office.
• seeking personal growth and unlimited leadership opportunities.
• focused on results, yet understand it takes a village to deliver them.
• someone who follows through.

In this role you will be in charge of developing and implementing the following:

• Marketing: Creating a measurable number of leads, eliciting reviews from existing and past customers, marketing listings, developing and executing marketing calendar, overseeing social media manager
• Client appreciation & relationship management: Events are systematized and executed consistently
• Database management: Contact information, yield % from database
• Database growth: Responsible for the growth of the database in a given amount of time
• Transaction & Listing Management: oversees all workflows, transaction manager, skill development, and contractor relationships, and makes sure the client experience is excellent
• Lead Management: Builds and oversees all workflows, makes sure all leads are on appropriate follow-up plans/campaigns
• Project Management: Oversees systems development/implementation/tech 
• Tracking Management: Oversees tracking and reporting of all team KPIs
• Talent Management: Responsible for operations talent/staff/hiring/training/firing
• Profitability Management - CoLG (cost of lead gen) ROI, other expense ROI
• Operations Manual: Build and maintain an operations manual that documents all systems and standards which will include written and video training
• Schedule travel and training and continue to seek out learning opportunities for continued education and growth
• Be the manager of FUN helping to build internal culture by celebrating birthdays, anniversaries, goals, and more
• This person will be the right hand to the CEO and she is looking for someone that thinks and acts like a business owner and protects that company as a partner

Essential duties and responsibilities:

• Overseeing events, transactional and customer excellence
• Building infrastructure of great relationships - System development, implementation, and management
• Relationship & Accountability management of team members

• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Great ability to focus
• Concerned about doing things the right way and efficiently
• Ability to stay calm under pressure
• Learning based 
• Service-based attitude 
• Proven ability to succeed
• High school degree required; Bachelor’s degree preferred
• 1–3 years of leadership, service, administrative, operations, and management experience

Please note we are looking for qualified candidates only with proven experience and skills as a small business operations manager or director of operations. If you do not meet these minimum requirements, please do not apply for the position.

Compensation:

• $60,000-$80,000 base plus incentive compensation, commensurate with experience.  
• Profit Share available after promotion to Director of Operations. Future income with no limit based on the profitability of the company.

Christina & Company is a real estate company serving the greater Treasure Valley area whose mission is to guide and educate their clients one exceptional experience at a time. By creating an exceptional client experience they have earned hundreds of reviews from their over 1,700 closed transactions, 89% of which are from repeat and referral business. The team is ranked in the top 10 teams in Idaho by Real Trends, is a Diamond Level Top Producing Team by Boise Regional Realtors, and is ranked the #5 team in GCI by Keller Williams Realty Boise. As a team of specialists, their roles allow them to focus time and energy on fostering personal & professional relationships before anything else.

The team donates its full 100th commission yearly to local charities. Every year they organize a home makeover for a local family in need as well as many other local impact projects.