Operations Manager
Best Western Plus & Executive Residency Austin
Austin, TX US
Posted ago
Best Western Plus & Executive Residency Austin

We are looking for an Operations Manager to join our team who has a solid operations background in hospitality industry and PMS systems, and most importantly, must be self-motivated with a positive attitude and strong work ethic. The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping, and administration of the business. The Operations Manager is responsible for preparing the hotel for the day’s business. The Operations Manager’s focus is on guest and associate satisfaction, expense control, and product and service quality and will lead to their contribution to the overall goals of the hotel.

Responsibilities

  • Deliver on the promise of the hotel in all interactions with guests and clients. Manage according to the hotel standards and instill a passion for customer service in all associates of the hotel
  • Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally
  • Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
  • Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
  • Manage the front office and reservation functions to ensure the delivery of superior guest services, the security of money, credit card transactions, and guest information. Front Desk shifts required
  • Responsible to manage all approvals, billing, and collections of the hotel’s Accounts Receivables.
  • Ensure the proper process is in place to manage and report on the proper use, maintenance, and location of all information technology hardware and software provided to the Front Desk, Food and Beverage, and Housekeeping departments
  • Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies
  • Other duties as assigned to ensure effective operation of the overall hotel

Qualifications

  • Hospitality: 1 year (Preferred)
  • Problem-solving, reasoning, motivating, organizational and training abilities
  • Ability to prioritize and organize work assignments
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility
  • Open Availability

Compensation
$38,000 Annual Salary
About Best Western Plus & Executive Residency Austin

Welcome to the brand new Best Western Plus Executive Residency Austin, we look forward to welcoming you! The Best Western Plus Executive Residency Austin combines the convenience of two hotels under one roof, allowing us to offer an extended stay option for longer durations & beautiful Best Western Plus rooms for guests that require a shorter stay.


The Best Western Plus Executive Residency Austin hotel is the newest product in the Best Western brand and we are proud to offer studios, kitchenettes, and suites with full kitchens at our hotel. These rooms come equipped with all of the comforts of home including sinks, cooktops, cookware, dishes, and large screen TVs to make your extended stay as comfortable as possible. Our hotel is located near the heart of Austin, Texas on IH-35, just minutes away from Round Rock to the North, and Pflugerville to the East.

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