Real Estate Operations Director
Kloud Realty Group
Anchorage, AK
Posted ago
Kloud Realty Group

Who we are looking for?

GO-GETTER wanted for difficult, professional journey. Small wages, long hours and huge responsibilities. Incredible career opportunity - for the right candidate. Sound like you?

KLOUD Realty Group is looking for an amazing team member to join as the Operations Manager working in our Anchorage office. I repeat, you must be AMAZING!

KLOUD is a small, close-knit and fast-growing team (20+) that has fun and gets work done. We've doubled in size this year and now need another amazing individual to help drive our growth!  

The Operations Director is a key Empire Builder for growth and expansion. This person is the master of computer systems, consistently seeking new, innovative and efficient business processes that save time and money. 

This person relishes the opportunity to build, implement, and manage multiple systems and is seen throughout the organization as the expert within this arena. This person exhibits a drive to use systems as a strategic tool to increase efficiency and in the process, further increase our competitive advantage within the industry.

As the business continues to grow, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the lead agent's business continue to be completed to high standards with maximum efficiency. 

Salary: Base salary varies based on experience and talents. Bonus opportunities on closed transactions after the first 90 days. 

In order to be considered for the job, interested parties MUST submit a short video link (1-3 minutes) describing why you'd be a great fit for the job to:

  • Lead business operations and ensure KLOUD technology platforms (client management, lead generation and back office systems) meet current (and future) agent needs.
  • Drive new agent's growth through their first 90 days.
  • Supervise the Transaction Manager and ensure the contract close process exceeds clients' expectations.
  • Coordinate team meetings and ensure impactful, focused team training that benefits the agents.
  • Deliver information effectively at monthly client events (in conjunction with the Marketing Director).
  • Implement cost reduction, key customer and employee initiatives that support company growth goals.
  • Own and maintain the KLOUD Operations Manuals and Agent Performance Standards.
  • Track key agent and business performance benchmarks. 
  • Handle incoming customer inquiries or complaints.
  • Monitor client, agent and staff satisfaction, and recommend improvements to Team Leaders.
  • Identifying target areas in which a business can improve operations.
  • Coordinate the purchase, installation and maintenance of all office equipment. 
  • Implement planning activities and optimize team's use of people and assets.

The Operations Manager will be:

  • Highly resourceful - a problem-solver and quick learner
  • Passionate about using technology systems as a source of strategic advantage for the team
  • An Empire Builder who helps us grow
  • Manage multiple projects simultaneously
  • Have a high level of accountability
  • Loyal, stable, committed and consistent
  • Enjoy helping others and deliver world-class customer service to our agents and clients
  • Love being a part of a team - and help us push beyond current limits
  • Calm under pressure
  • Learning-based
  • Have a proven ability to succeed
  • Optimistic
  • Hungry, humble and smart

License: Alaska Real Estate license is required within the first 90 days. 

About Kloud Realty Group

KLOUD Realty Group is a top producing real estate team operating throughout Anchorage, Eagle River and the Mat-Su Valley. Our Mission is to "empower leaders through a culture of productivity, innovation and personal growth." Our team members close an average 2+ transactions per month each, and we have grown 146% in the last year (July 2018) and are now the #5 ranked team in Alaska.  

We are committed to making the real estate experience fun for our clients, generate RAVE reviews and build businesses based on repeat and referral clients. Our mission is to build a team overflowing with top performers who deliver “WOW” experiences to our clients and create an enabling culture that propels everyone to their highest levels.

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