Operational Assistant
The Lucas Howard Group
Grand Rapids, MI US
Posted ago
The Lucas Howard Group

Are you hard-working and detail-oriented? Do you know your way around finances and budgets? Love systems, processes, and procedures? Enjoy a fast-paced work environment with lots to do? Love serving people and checking things off your to-do list? Are you someone that consistently goes above and beyond to do a great job and deliver great customer service? Ready to join the exciting world of real estate? We should probably talk!

Operational Assistant needed for The Lucas Howard Group in Grand Rapids. This individual will be growth-minded and self-driven to help get this team to the next level. This person will be comfortable having hard conversations and taking charge of situations to support the overall well-being of the company. This person will oversee the operational management of the team, keeping everything running smoothly behind the scenes and supporting the day-to-day tasks of the team.

The ideal candidate will possess a background in finance and operations. The candidate should have a proven track record of creating and implementing systems and procedures in an office atmosphere. This person will have a strong sense of urgency and will work well with minimal supervision, gradually taking on more responsibility and leadership within the team. They will love organizing, coordinating, and doing whatever it takes to make sure the rest of the team has what's needed to get their jobs done.


  • Salary $45,000-$55,000 based on experience
  • Rapid Growth Potential
  • Bonus opportunities


  • Assisting and supporting the owner in all business and personal areas needing assistance.
  • Negotiating and managing relationships with vendors.
  • Ensuring all bills are paid and overseeing payroll
  • Tracking of agents’ completed education hours.
  • Meeting and presentation preparation.
  • Maintaining database management system(s).
  • Screening and directing phone calls; distributing correspondence.
  • Handling requests and queries appropriately.
  • Scheduling meetings and appointments.
  • Producing reports, presentations, and briefs.
  • Assisting and supporting the business with whatever it needs.
  • Overseeing day-to-day office operations.
  • Tracking expenses accurately and creating effective budgets.
  • (Eventually) Hiring, training, and holding the administrative staff accountable.


  • Real Estate experience preferred
  • HR experience preferred
  • MUST possess a “make it happen” mindset
  • Outstanding organization
  • Strong attention to detail
  • Ability to identify gaps in the organization
  • Strong time management and time-blocking skills
  • Tech-savvy; up-to-date with the latest office gadgets and applications and able to navigate new systems quickly
  • Able to prioritize daily workload
  • Able to work independently to support a team and appropriately manage time
  • Excellent verbal and written communications skills, willing to have hard conversations
  • Strong problem-solving abilities
  • Discretion and confidentiality
  • Customer service focus
  • Comfortable handling strong personalities
  • Must be thorough, persistent, and relentless with streamlining the efficiency and effectiveness of all processes and procedures
  • This person must have a CAN and WILL DO attitude. This person will do anything and everything they need to in order to help the business function at a high level.

About The Lucas Howard Group

Lucas Howard Group has been serving the Greater Grand Rapids area since 2004. We have built a sterling reputation for success by delivering unparalleled, personalized customer service as West Michigan’s Top Real Estate Experts. As a testament to our reputation, we are in the top 1% of the 2,500 agents that are members of the Grand Rapids Real Estate Board and have been named the “Top Realtor in GR” by multiple organizations.

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