Office Manager
Healing Roots Acupuncture
Newton, MA US
Posted ago
Healing Roots Acupuncture

Do you want to be part of a team that can make a huge difference in people’s lives? Do you love people and know how to make them feel welcome and special?

We serve many wonderful and devoted patients who experience our work as life-changing. We strive to listen and respond to each patient’s unique needs and experiences. You will play a key role by creating a caring, welcoming, and attentive environment for all of our patients.

The ideal candidate is organized and efficient, can multi-task, is a self-starter, and who loves people, and wants to work in a loving, caring environment. If this sounds like you, let's talk!

We are looking for a warm yet professional office administrator who is passionate about helping people with alternative progressive care. This is an exciting opportunity for a heart-centered person with a talent for keeping our appointment schedule full.

About you:
Self-starter, motivated, take-charge, independent, blissful, keeping your word, honest, integrity, loyal, articulate, communicative, sense of humor, organized, efficient, punctual, confident, firm, decisive, non-judgmental, conscientious, practical, spontaneous, thorough, diligent, intelligent, mature, problem solver, compassionate, good listener, attentive, patient, disciplined, thoughtful, flexible.

Compensation is based on experience. Complementary health and wellness care.

Approx. 21 hours/week.
Mon 9 am to 7 pm
Tues, Wed 9 am to 2:30 pm

Send us your resume with a cover letter telling us:

  • Experience in past jobs that would help you in this position
  • Experience with scheduling and reception
  • Experience or interest you have in alternative medicine

Please note: applicants who do not answer these questions in their cover letter will not be considered.


  • Front desk and general administration for the practice
  • Contact new and existing patients to schedule and offer appointments
  • Maintain the appointment schedule
  • Handle new patient inquiries
  • Prepare treatment rooms
  • Receive and record payments - routine bookkeeping such as preparing invoices and maintaining account balance
  • Greeting patients
  • Answering phones
  • Patient check-out facilitating office flow
  • Merchandise sales
  • Inviting patient feedback and communicating this to the practitioner
  • Support the practitioner with other duties as required

  • Excellent time management, problem-solving, and communication skills
  • Familiarity with Microsoft Office or similar systems
  • High school diploma, G.E.D. or equivalent

  • Expertise with a scheduling and appointment system
  • Bright, cheery personality with excellent communication, smiles a lot, and respectful both in person and on the phone
  • Detail-oriented, strong organizational skills, quick learner, motivated self-starter, punctual, dependable
  • Absolutely must be able to multi-task in a very fast-paced environment. Scheduling 45+ patient visits a week
  • Must be proficient in Quickbooks, Microsoft Word, Excel
  • Good written and verbal communication skills using telephone, text messaging, and email
  • Minimum 1 year of admin/office scheduling experience or comparable customer service
  • Bachelor’s Degree preferred not required
  • Experience with holistic businesses (acupuncturists, chiropractors, naturopathic doctors, massage therapists, energy healers, health/wellness coaches) or experience in a medical office setting preferred.
  • Interest in a healthy lifestyle, healthy living, alternative health care, and a willingness to learn about numerous modalities in order to field general interest calls

$20 - $22 hourly
About Healing Roots Acupuncture

Healing Roots Acupuncture is a leading acupuncture & wellness practice based in Newtonville, offering specialized, transformative, allergy elimination, and emotional relief health care. Over 21 years, we have served many wonderful and devoted patients who experience our work as life-changing. We strive to listen and respond to each patient’s unique needs and experiences. We provide a caring, loving practice that wants to help every patient live in good health and live their fullest life.

Visit us on the web to see our amazing patient stories at

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