Client Concierge
Office location in Biddeford, Maine
READ THIS IN ITS ENTIRETY! Specific instructions about applying included…people who just click and reply will be rejected.
We are seeking a full-time Client Concierge for our Criminal Defense Law Firm. This is a hybrid position of a highly-skilled receptionist and legal assistant.
This position is only for people with an outstanding ability to communicate empathy in person and over the phone, as well as the ability to triage calls and situations. Our growing firm desires a multi-tasker who delivers a great first impression via phone, zoom, and in-person. We pride ourselves in our excellent relationships with clients, professional partners, and the community. Exceptional client service is always expected.
The Client Concierge’s job functions entail triaging calls, assisting the admin team with the daily workload of processing mail, documents, emails, and outgoing calls. The position is also the first face and voice for the firm for receiving calls and making calls to courts and agencies, meeting and greeting former, current, and potential new clients (PNC) and other callers/guests/visitors on the telephone, in person when they visit our office, or via Zoom. The person in this position maintains the standards and protocols prescribed by the management team in our policies and procedures.
Interested candidates must submit the following documents in PDF format only:
A current resume and a cover letter containing the subject line "I'm your next office assistant!" Your cover letter should also answer the following questions in bullet-point format:
• What you think it takes to be a stellar Client Concierge.
• What are your goals 1 year, 3 years, and 5 years from now.
• What you bring to the table (i.e., qualities that would be of value to our firm).
Those we select for further consideration will participate in a written interview, participate in one or more phone and zoom interviews, and provide professional references.
- Triaging Incoming Calls
- Intense Scheduling - Client, PNC, attorney, and staff meetings
- Communicate with all the Courts we work with
- Communicate with all the District Attorney Offices we work with
- Communicate with clients
- Communicate with other Agencies we work with
- Provide backup for overflow tasks to office staff
- Greets and communicates with visitors via phone, Zoom, and in-person
- Keep the office area neat
- Receive and log physical mail, deliveries, and packages; handles fed ex and UPS deliveries
- Assists other staff and performs office tasks as requested
- The Client Concierge must communicate a smile and empathy while answering the phones and addressing all people interacting with our Firm. We acknowledge that some people are in a high emotional state due to their circumstances when they call and interact with our Firm, and handling some of these situations requires not only confidence but diplomacy.
- The Client Concierge must have the ability to operate a business phone system and basic office equipment.
- The Client Concierge must be knowledgeable and proficient with MAC and Windows Operating System, Microsoft Office, and be highly proficient with technology.
- Experience with law practice management software is a plus, but not required
- Skills and experience are required and valued. Personality, character, intelligence, and integrity will be paramount considerations.
- The ideal candidate has prior experience as a High-End Concierge, Receptionist/assistant, or similar experience.
- Real-life experience and a few “battle scars” providing empathy and understanding are assets.
- A fantastic candidate will be proactive, flexible, and can keep up with our growing law firm without freaking out.
We are a small boutique law firm that has been in business since 2010, with a sterling reputation for excellence in the legal community.
We offer full-time employees paid holidays, paid time off, employer-paid health benefits, and participation in the firm's Simple IRA retirement plan including up to a 3% match by the employer.
