The non-attorney salesperson is informed and respectful of bar rules of ethics and professionalism with special emphasis on the definition of providing legal services.
You see sales as a service we perform for our prospective new clients, not as something to be done “to” them. You ensure that the pre-conditioning packages and systems meant to help a prospective new client get prepared for their meeting are in fact received by the prospective new clients (PNCs) they are scheduled to meet within the coming days and weeks. The non-attorney salesperson meets by telephone and in person, with PNCs who are assigned to his or her calendar by their sales manager to help the PNC find clarity about their situation, educate them about their options and help them make the best decision for their future and for the firm to achieve its goals. This position keeps detailed notes in a central database documenting all contacts with the PNC both before, during, and after the meeting including all follow-up attempts.
This position facilitates a professional introduction (“hand-off”) to the legal team once an engagement is signed and then opens the file, manages the welcome process, and conducts quality control checks at predetermined milestones during the first 30 days and in some cases, during the pendency of the matter. The successful candidate should have prior experience selling high-ticket tangible products and professional or financial services utilizing a consultative selling methodology. The successful candidate should have some “real life” experience which they can use to empathize with PNCs who often come to our firm with challenging and sometimes deeply personal situations. The successful candidate embraces metrics, scorekeeping, transparency, and accountability. Excellent interpersonal and communication skills are an absolute must both in person, by phone, and by email. You should be a lifelong learner with a proven track record of self-improvement to keep your sales skills sharp.
Reports to the Owner, directly.
The Non-Attorney Sales Person has authority over his or her own calendar and schedule.
We are a growing law firm in the Twin Cities that focuses on family and criminal law. Our firm is dedicated to a friendly, relaxed environment. Our office is very busy and becoming increasingly active in the Twin Cities and surrounding areas.
No phone calls, please. You must be willing to undergo a background check before being selected for this position.
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