Night Auditor
Saratoga Arms
Saratoga Springs, NY US
Posted ago
Saratoga Arms

Part-Time 

OVERVIEW
As a night auditor for the Saratoga Arms Hotel, you’ll help create a memorable vacation experience for guests visiting Saratoga Springs. Your goal will be to provide exceptional service for both our in-house guests and potential future guests that engage with the hotel on the phone, via text, or through our website chatbox. Your success will help the Saratoga Arms Hotel position itself as the premier luxury hotel in Saratoga Springs.

BENEFITS
We ask a lot of our employees and we give a lot in return. In addition to our competitive starting wage and longevity pay, we offer additional perks including:

  • Flexibility: weekend and holiday schedules are expected, but flexible. Enjoy Christmas Eve and Christmas Day off each year.
  • Stay Benefits: discounts for employee’s friends/family to stay throughout the year. Annual complimentary stay for employees and one guest.
  • Referral Bonuses: incentive pay to help us build our guest-focused team.
  • Development Opportunities/Tuition Reimbursement: expand your skillset.

Responsibilities

As a night auditor, you’ll ensure the smooth operation of the hotel overnight, working 3 shifts/week from 11:00 pm – 7:00 am. In addition to working the front desk, you’ll reconcile the building’s financial records every day and distribute maintenance, housekeeping, and other guest requests to the appropriate daytime departments.

  • Ensuring guests have a memorable stay in Saratoga Springs by providing exceptional service.
  • Monitoring the communication channels guests use to reach our hotel including the phone, website chat window, and in-house guest text messaging platform.
  • Contributing to all hotel departments including food and beverage, housekeeping and maintenance to ensure smooth operations on the overnight shift.

Qualifications

REQUIREMENTS
For candidates that have an innate desire to serve others but may not have applicable experience, please apply. Please keep the following in mind as you submit your application:

Experience: previous hotel experience is not required. If you describe yourself as warm, empathetic, teamwork-oriented, conscientious, and optimistic, we’ll train you!
Education: a high school diploma is encouraged, a bachelor's degree is ideal.
Skills: you’ll understand how to address a guest’s questions or concerns. You’ll understand how to balance competing priorities. You know how to speak to guests in a clear, concise, and compelling way.
Characteristics: in this position, you’ll be staffed solo, so you must be self-sufficient and self-motivated without direct supervision.

Compensation
$15 hourly
About Saratoga Arms

The Saratoga Arms Hotel is a luxury boutique hotel that gives guests a quiet, relaxing, and restorative vacation experience. We make sure our guests have an excellent stay in Saratoga Springs, providing sumptuous rooms, high-end amenities, friendly service, and a farm-to-table food experience for breakfast and evening cocktails. We spoil our guests with unparalleled advice about and access to all that Saratoga Springs has to offer: fabulous restaurants, historic sites, performing arts venues, and the famed Saratoga Race Course. As we serve more and more guests heading into our summer season, we need someone to help us manage all hotel operations in the evening.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.