Night Auditor
The Rushmore Hotel
Rapid City, SD US
Posted ago
The Rushmore Hotel

Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has organizational experience! Hotel Front Desk Night Auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!

Responsibilities
  • Provide exceptional service to all hotel guests during their stay
  • Perform additional bookkeeping, administrative, and accounting procedures as required
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
  • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
  • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Qualifications
  • High school diploma or equivalent required; some college preferred
  • Must be computer proficient; experience with accounting or reservation software is a bonus
  • Overnight shift; requires flexible hours
  • Great communications. and excellent customer service skills are required
  • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required

  • Work experience as a Hotel Night AuditorHotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • A degree in hotel management is a plus

Compensation
$14 - $15 hourly
About The Rushmore Hotel

On the corner of Mt. Rushmore Road and Main Street in downtown Rapid City, SD. A hotel for travelers who value their time after work. Our property is preferred by business travelers, tour groups, and lifestyle adventurers.

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