• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Provide exceptional service to all hotel guests during their stay
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management

• Must be computer proficient; experience with accounting or reservation software is a bonus
• Diploma or equivalent from high school is required; some college is desired
• Requires a flexible schedule that allows for overnight shift hours
• Excellent customer service and communication skills are required
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required

The Best Western Plus Jefferson hotel is a newly built, quaint 57-room hotel providing flexible scheduling and great travel benefits. Our work atmosphere is fun and easy-going with lots of opportunities for career growth!