New Client Care Specialist
Baird & Warner
Downers Grove, IL US
Posted ago
Baird & Warner

About Baird & Warner Real Estate
Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace eight times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing for your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.

Job Summary
Baird & Warner’s New Client Development (NCDT) Department is Growing so we're adding to our awesome team! Hiring a New Client Care Specialist responsible for creating relationships with consumers that will result in client appointments by accepting and responding to incoming phone calls, texts, emails, and chat inquiries from potential buyers, sellers, and renters. NO COLD CALLING! You will utilize provided systems, strategies, and tools available to connect via phone, video, text, and email to follow up, qualify, engage and nurture potential clients attracted by various sources including but not limited to websites, social media advertising, text services, and 3rd party lead sources. Must be committed to creating rapport and building relationships with clients by developing effective sales skills, impeccable written skills, and excellent phone conversational skills with a focus on achieving an unsurpassed client service experience resulting in the sales goals of the department.

Responsibilities

General Job Description:

  • Respond to and engage inbound consumer inquiries for the purpose of setting client appointments for outside Listing and Buyer Specialists
  • Use dialogues provided for the purpose of creating rapport and communicating our value proposition of the client-centric one-stop shopping concept by including mortgage pre-approval with Key mortgage and the recommendation of a Baird & Warner Title vetted attorney
  • Input/ and manage client & lead databases using dialogues, systems, action plans, and strategies as required
  • Conduct lead follow-up and nurture opportunities until appointments are set

Key Activities & Duties:

  • Set and meet daily, weekly and monthly goals as specified
  • Track all key business activities as required
  • Measure conversion ratios and meet performance benchmarks
  • Attend training, meetings, and specials events
  • Manage contacts and daily tasks using our CRM system

Qualifications

Requirements:

  • MUST ENJOY WORKING ON A TEAM
  • MUST be coachable and embrace learning
  • Maintain a positive mindset and attitude at all times
  • Communicate effectively with peers, customers, and vendors in written and verbal form
  • Stay focused and block out all distractions and listen intently to the client's conversation that is occurring
  • Excellent organizational and time management skills
  • Results-oriented and high achiever
  • Outstanding computer skills including strong working knowledge of Google Docs, Sheets, Gmail, MS Word, Excel, online meeting platforms such as Zoom, and the Internet, along with the ability to quickly learn specialized programs
  • Comfortable sending video messages to potential clients
  • Excellent organizational and time management skills
  • The desire for career development, coachable, open, and training focused with a mindset of CANI (Constant & Never Ending Improvement)

In order to perform this job the candidate must possess the following:

  • Must possess and maintain a current Illinois Broker Associate Real Estate License
  • A commitment to quickly learn specialized programs

Compensation
$45,000 + Commission
About Baird & Warner

For more than 167 years, Baird & Warner has been the dominant force in Chicagoland real estate, building a record of success and longevity unparalleled in the industry. Five generations of family ownership do what's right, taking a stand, and making a difference for people in real estate.

We are also the market’s most progressive company, with a long-standing heartfelt commitment to the principles of fair housing and diversity, driven by five generations of independent local family ownership. 

Our sensitivity to the marketplace comes from a single yet powerful perspective: Chicago is more than just a market, it’s home.

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