Think a mix between Apple Store Genius, Starbucks Barista, and Bartender. We're a little of this and a little of that... that's why our mascot, Gizmo, is a platypus. You MUST be a little Nerdy and really like finding answers, solving problems, and making people happy! Qualifications: Passionate about technology (computers, video games, audio/video, VR, AR, RC, Home Automation, Networking, etc.)! You must be VERY patient, loving, kind, and driven to provide solutions for our members. You must work well in a team... must collaborate and acknowledge when you don't know the answer AND ask for help! PLEASE research our company before you meet with us... we love prepared peeps!
Our Network Nerds help members with Modems, Routers, Firewalls, WiFi, Phones, and more. We also perform as advocates and project managers to get service providers like Comcast, AT&T, Bellsouth, etc. to do their job quickly and correctly.
As our Network Nerd, you will be heavily involved on the front-end of most Membership engagements. We perform an Audit of our Business, Mansion, House, and Condo Members when they sign up. During that visit, one of the big tasks we complete is documenting and labeling all Networking Equipment and Cables. We also collect all information concerning any service providers the Member pays for Internet, Phones, CATV, Security, Etc. We immediately look for ways to save them money on their monthly bills.
Neighborhood Nerds is more Life Support than Technical Support. Our members pay a monthly fee to have access to a team of Nerds who provide a Concierge-type service. Our membership model allows our Nerds to know our Members and their technology. This knowledge gives our Nerds the best possible opportunity for success each and every time. Successfully providing solutions to our Members is the primary goal of Neighborhood Nerds.
Our Nerds strive to increase proactive engagements with our members while reducing reactive requests. Every Nerd is responsible for maintaining the knowledge base for 100 members. Each Nerd is constantly updating Member Profiles, Member Manuals, Notes, etc. so we always have a complete understanding of who the member is and how we can best serve them. Nerds are also required to engage their 100 members EVERY month via phone, email, note, visit, etc.