Network Technician / Residential and Small Business

Neighborhood Nerds, Inc. - Knoxville, TN

Posted ago

Our Network Nerds help members with Modems, Routers, Firewalls, WiFi, Phones, and more. We also perform as advocates and project managers to get service providers like Comcast, AT&T, Bellsouth, etc. to do their job quickly and correctly.

As our Network Nerd, you will be heavily involved on the front-end of most Membership engagements. We perform an Audit of our Business, Mansion, and House Members when they sign up. During that visit, one of the big tasks we complete is documenting and labeling all Networking Equipment and Cables. We also collect all information concerning any service providers the Member pays for Internet, Phones, CATV, Security, Etc. We immediately look for ways to save them money on their monthly bills.

Responsibilities

  • Meet with Members to help them with their requests. We meet Members in our store, at their office or home, or where they indicate (maybe to help them shop). We also talk to Members on the phone and assist them via Remote Sessions.
  • Assist Members in learning to use a variety of technology, including but not limited to Modems, Routers, Firewalls, DHCP, WiFi, and cabling systems.
  • Diagnose and provide solutions using experience, skills, resources, and collaboration with other Nerds.
  • Complete work assignments in a timely manner.
  • Record relevant information on Member interactions and support, using a variety of tools including but not limited to MHelpDesk, Slack, Google Drive, Trello.
  • Recommend best solutions for Members by understanding their needs, desires, competency levels, and financial constraints.
  • Other duties as assigned

Qualifications

Additional Requirements

  • An aptitude for acquiring skills in technology and an eagerness to learn.
  • Excellent time management skills and can make decisions quickly.

Experience

  • The main focus of a Nerds job is Member Service... we live to serve our Members! Any experience you may have in the Customer Service industry is a BIG benefit!
  • Any experience with Networking, Modems, Routers, Firewalls, DHCP, DNS, Cabling, and WiFi is a must.

Skills

  • All Nerds must possess certain fundamental skills including - Word Processing (we document everything); Problem Solving (quickly troubleshoot and fix issues); Research (find answers in our Knowledge Base, our Ticketing System, another Nerd, On-line, Etc.); Educating (teaching Members and other Nerds); Marketing/Selling (all Nerds are expected to know and communicate effectively the benefits of NN Membership).

Education

  • We don't really have hard education requirements but do have some expectations of all Nerds. All Nerds must be able to read, write, do some math. Grammar and spelling are very important since most of our Members are not just educated but HIGHLY educated!
  • So, even though we don't require a four-year degree, we do need our Nerds to speak and write well.

Compensation

$9.00 to $14.00 /hour

About Neighborhood Nerds, Inc.

Neighborhood Nerds is more Life Support than Technical Support. Our members pay a monthly fee to have access to a team of Nerds. Our Nerds provide unlimited support on a variety of topics ranging from Apple TVs to WiFi and everything in between. Our membership model allows our Nerds to know our Members and their technology. This knowledge gives our Nerds the best possible opportunity for success each and every time. Successfully providing solutions to our Members is the primary goal of Neighborhood Nerds.

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