Multifunction Printer Technician
Prizm Document & Technology Solutions
Buffalo, NY US
Posted ago
Prizm Document & Technology Solutions

We’re looking for a hardworking MFP (multi-function printer / copier) technician to join our team! You’ll work with Sharp brand equipment ranging from small printers to pre-production equipment. Customer service is our #1 focus in fulfilling your duties of routine maintenance, troubleshooting, toner deliveries, and parts inventory tracking. The ideal person for this job is a reliable team player and a problem solver who has some prior maintenance experience. If you’re looking for a job at a fast-growing company that really values its employees, reach out to us today!

Responsibilities

  • Complete all required manufacturer training courses (remote for now)
  • Manage daily service requests through ticket completion system
  • Track all parts and toner used for customer billing & reorder
  • Display a friendly and confident demeanor to customers at all times, even under pressure.
  • Conduct routine maintenance and cleanings on equipment at scheduled intervals
  • Assemble and configure new equipment and assist sales team with delivery
  • Keep records of all visits, repairs, and service dates

Qualifications
  • Must have graduated from high school/received GED or equivalent
  • Advanced understanding of maintenance equipment, procedures, and techniques
  • Excellent work ethic, communication skills, time management skills, and attention to detail
  • 2+ years of maintenance experience

  • IT core competencies required for integration MFP functionality
  • Must be able to demonstrate computer networking knowledge and advanced MFP feature understanding

Compensation
$45,000 + Based on Experience
About Prizm Document & Technology Solutions

Prizm is a leader in delivering enterprise level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one stop shop approach to take the worry out of businesses technology needs and performance so they can focus on what they do best!

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