Movement Direct Senior Sales Trainer
Movement Mortgage
Fort Mill, South Carolina US
Posted ago
Movement Mortgage

The Senior Sales Coach provides ongoing Training and Coaching to call center loan Officers in addition to mentoring Sales Coaches. The position is designed to help create an atmosphere of continuous performance development within the Call Center. The goal of the Senior Sales Coach is to help develop top loan officers through improving productivity and application quality.

Customer Service Relationships:
Assesses and diffuses problem situations and requires influencing others to reach consensus. Requires tact and diplomacy to handle difficult customer relationships. Explores alternatives and creative solutions to meeting the needs of customers.

Work Complexity:
Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.

Work Environment:
Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.


Essential Job Functions may include:

  • Utilize interpersonal and presentation skills to coach/train Loan Officers.
  • Execute the goal of increasing Loan Officer productivity and application quality.
  • Collaborate with training department and sales managers to seamlessly integrate new Loan Officers to the Sales Floor.
  • Act as a significant driving force while maximizing the opportunities within every situation by using positive reinforcement.
  • Demonstrate a strong functional knowledge of all Call Center products and processes and performs with consistent accuracy.
  • Use proven methods and techniques to achieve results within the expected deadlines.
  • Perform a wide range of assignments with the ability to adapt to changing conditions.
  • Develop training materials for coaching sessions and classroom presentations
  • Apply sales knowledge to develop innovative scripts, process flows, and new sales techniques that will have a significant positive impact to the Call Center.
  • Sets positive examples and assists with onboarding new Loan Officers.
  • Acts as mentor for Sales Managers due to experience and longevity in industry.

Other Related Duties:
Performs other related duties as assigned.

Supervisory Responsibilities:
This position has no supervisory responsibilities.


Education and/or Experience:

  • At least 3-5 years Mortgage Sales Experience.
  • Associate’s or bachelor’s degree from a college or university; and/or 4+ years related experience and/or training; or equivalent combination of education and experience.
  • Self-starter, goal-oriented professional who is focused on providing the highest level of customer service.
  • Ability to obtain state mortgage originator licenses through process of completing necessary educational requirements and passing the state mandated tests.
  • Proven ability to handle multiple projects while utilizing attention to detail.
  • Flexibility with daily operations and initiatives.
  • Ability to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines.
  • Strong negotiation, time management, and organization skills.
  • Excellent verbal and written communication skills.
  • Computer skills with ability to learn loan origination system and automated underwriting systems.

Language Skills:
Ability to read and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Reasoning Ability:
Ability to solve practical problems and solve a variety of concrete variables in situations where only limited standardizations exists. Ability to intemperate a variety of instructions furnished in written, oral, diagram, or schedule form.

About Movement Mortgage

At Movement, we exist to love and value people. We are disrupting the mortgage industry by lending with integrity, building outstanding corporate culture, and investing in our communities. On any given day, you might find a processor volunteering for a local charity or an underwriter winning the corn-hole tournament at the office. You'll also find that we're the seventh largest mortgage lender in the country.

So why Movement?

  • Competitive pay
  • Medical, dental, and life insurance
  • Company matched 401K
  • Excellent career growth opportunity
  • Fun, team-focused working environment
  • Employee driving community outreach program

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