Mortgage Operations Manager
Educate Mortgage
Walnut Creek, CA US
Posted ago
Educate Mortgage

Educate Mortgage is an industry-leading mortgage lender based in California and licensed in 19 states. We are a national, high-growth mortgage lender providing excellent service and competitive rates to borrowers. Educate Mortgage CEO, Ramon Walker is a nationwide top 10 originator.

Educate Mortgage is hiring a Mortgage Operations Manager to oversee and manage the daily activities of mortgage loan processing. They have a great subject matter knowledge of mortgage processing and what it takes to successfully process a loan in 15-20 days. 

This role manages boarding, funding, processing, and closing. In addition, they will closely monitor the productivity of the operations team. The success of any mortgage lender hinges upon the speed, efficiency, and competence of the mortgage operations team. As the manager of this team, the Mortgage Operations Manager fully understands that significance and holds their team to high expectations.  The Mortgage Operations Manager is extremely detail-oriented and is great at managing multiple projects and timelines.  

Responsibilities

  • Knowledge of the entire loan process from application to CTC 
  • Work in conjunction with our Sales and Closing Team/Manager 
  • Comfortable giving direction to different team member roles within the organization (disclosure specialist, submission specialist, jr disclosure specialist, processor, junior processor) 
  • Manage a staff of 14+ employees 
  • Analyze KPI to assure we are meeting processing turn time goals 
  • Manage accountability reviews of staff members 
  • Assure files follow TRID compliance 

Qualifications

  • Knowledge of LendingQB LOS (plus, not required) 
  • Knowledge of Salesforce (plus, not required) 
  • Excellent written and communication skills 
  • Ability to resolve client complaints 
  • Ability to evaluate inbound issues and prioritize based upon the significance 
  • Ability to hold operations staff accountable 
  • Demonstrated experience with analytical, critical thinking 
  • Experience producing accurate and detailed work on multiple projects under time pressure 
  • 2+ years in the mortgage industry 

Compensation
$32 - $40 hourly
About Educate Mortgage

Educate Mortgage is a lender based in California and licensed in 19 states. We provide our borrowers excellent service, and competitive rates on their purchase and refinance loans.


Compensation

  • 100% commission paid via W2
  • 200 bps on self-generated deals and 100 bps on online, company support deals
  • No fees to the mortgage loan officer (technology, full-service processing, etc is all included with employment)

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