Mortgage Operations Manager
Miami, FL US
Posted ago

We are a growing team looking for a talented Operations Manager to join our Branch. We set a high bar and demand excellence from ourselves and our team because our clients deserve the very best from us. We never stop thinking about how we can improve what we do so we can deliver more value to our realtor partners and clients. Our passion is providing a smooth and efficient experience for all involved.

You should be a person who pushes for solutions, exhibits a high level of accuracy and works towards common goals and visions.

The ideal candidate will effectively explain to the department staff how to open, process and underwrite loans in accordance with company policies and procedures. Supervise the daily functions of the operations team and underwriting staff.

  • Performs managerial duties including: hiring, corrective action, performance reviews, counseling, and work scheduling
  • Plans, schedules, and coordinates work assignments and file flow to ensure load balance for all staff
  • Ensures quality and compliance of work with company policy and procedures
  • Develops and implements formal and informal training programs
  • Accountable for PLR resolution working with internal and external personnel and/or customers, escalating decisions as directed
  • Performs 2nd level underwriting reviews for loans outside of staff authority levels
  • Performs other related duties as assigned


  • Five to seven years of underwriting experience, plus three to five years of division management experience.
  • DE and/or LAPP credentials required.


  • Ability to make sound judgments regarding the resolution of service, credit decision, funding, and post-close issues.
  • Ability to problem-solve and exercise independent judgment while displaying a high degree of initiative.
  • Ability to handle detailed assignments and maintain confidentiality.
  • Excellent communication and interpersonal skills.
  • Organizational skills necessary to prioritize workload and delegate responsibility.


  • Bachelor’s degree in business or a related field, or equivalent work experience.
$85,000 - $100,000 yearly
About PRMG-Dadeland

With over 160 locations and 1,800 employees, Paramount Residential Mortgage Group Inc. (PRMG) is one of the largest, independently owned mortgage banks in the nation. We are looking for a highly dependable candidate who can support and contribute to the success of our PRMG Dadeland Branch.

At PRMG Dadeland we understand our greatest asset is our team members who are on the front lines every day getting loans to the closing table. We value each one of our employees and pride ourselves on providing a supportive atmosphere within our branch. It is our goal to harbor an environment of teamwork and synergy to edify each other daily.

Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.