Mortgage Loan Processing Manager
Posted ago

As Reali’s Processing Manager, you ensure new mortgage loans are processed and completed according to industry-standard policies and procedures. You lead day-to-day supervision and support of the Loan Processing team. You oversee the Loan Processing function, ensuring all Loan Processors provide quality loan processing, in adherence to underwriting standards, ensuring completeness of all submission. You also monitor the processing pipeline for activity, status and accuracy, while ensuring loans are actively processed in Encompass, and in accordance with the established workflows and turn times.


  • Manage the Loan Processing team including hiring, onboarding, training, coaching, and evaluations
  • Superior pipeline management skills to ensure all company SLA’S are met  
  • Implement and monitor quality service standards
  • Evaluate loans for accuracy, completion, and compliance
  • Monitor the efficiency of and effectiveness of the team’s pipeline
  • Ensure project and department objectives are met
  • Assist, mentor, and motivate team members to exceed daily, monthly, quarterly and yearly goals and KPI’s
  • Provide guidance to Loan Processors with complex loans and issues
  • Ability to resolve and remedy customer service issues
  • Identify and mitigate potential risks


  • 3-5 years of Mortgage Operations experience, preferably in processing management
  • Organization, attention to detail, communication, and time management skills
  • Proficiency with G-Suite and Encompass
  • Ability to make well-informed decisions, and quickly pivot
  • Comprehensive knowledge of mortgage lending guidelines
  • Ability to teach individuals how to effectively and efficiently manage their personal pipeline 
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, ECOA, Fair Lending, and HMDA. Comply with all TFCU policies and procedures to ensure compliance with such regulations is maintained within mortgage lending operations.
  • Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
  • Ability to work under intense deadlines and to manage/execute competing priorities.

Highly Desirable (Nice to Haves)

  • Proficiency with G-Suite and Encompass
  • Bachelor’s Degree, preferably in business, finance, or related field
  • Experience with investors’ guidelines

$120,000 - $150,000
About Reali
  • Our Mission: "We're here to delight homeowners at every stage of their lives.”
  • We are an award-winning high-tech, high-touch home services company, globally hiring 5+ people per week in 2021!
  • Our Loans, Real Estate Agent, Listing, Buying, Escrow, Title and more, services:
  • About Reali:

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