Are you looking for a salaried position in the mortgage industry where you get to help customers get into the home of their dreams without having to hunt for new business? If so, we need to talk!

We’re hiring a full-time loan partner to work in tandem with the loan officer to properly package loans for our clients and get them mortgage ready. The loan officer will cultivate new business while you analyze customer credit, review income, and assess documents to ensure a successful close.

This role is perfect for the detail-oriented self-starter who thrives on success. Plus, you’ll never have to worry about commission, because we’re offering a salaried position. If you want to help people find their dream homes without the hassle of finding new leads, we need to talk. Our team will empower you to embrace your natural talents, and we’ll give you everything you need to achieve your career goals. Ready to start? Apply today!

• Answer questions from customers or employees regarding transactions and give quotes when required to deliver excellent customer service
• Serve as the primary contact during the “contact to contract” phase of the loan process and liaison between clients, referral partners, and the loan officer and conduct meetings to coordinate any follow-up items
• Establish and maintain relationships with referral partners and borrowers to retain existing clients and attract new business
• Check each document in the loan package for omissions, discrepancies, and inaccurate income calculations and promptly notify the loan originator of any errors
• Orchestrate the completion of loan applications, coordinate the collection of documentation including credit reports, run DU/LP/AUS, prepare the file for processing, and send a closing cost worksheet to borrowers

• Build and maintain relationships with borrowers and referral partners to keep our current customers and attract new ones. Expect 2 hours per day of outbound calls on average and a total of 4-5 hours of client interaction and 3-4 hours of daily file work.
• Serve as the primary contact during the “contact to contract” phase of the loan process and liaison between clients, referral partners, and the loan officer and conduct meetings to coordinate any follow-up items
• Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
• Orchestrate the completion of loan applications, coordinate the collection of documentation including credit reports, run DU/LP/AUS, prepare the file for processing, and send a closing cost worksheet to borrowers
• Answer questions from customers or employees regarding transactions and give quotes when required to deliver excellent customer service
• Generate and close at least 1 self-gen mortgage at branch margins and approximately branch average loan size

• Excellent time management, interpersonal, communication, and follow-up skills
• Strong understanding of mortgage loan products (FHA/VA/CONV/USDA) and knowledge of mortgage documentation, processes, and procedures
• Able to accurately analyze income, asset documents, and credit reports, and knows how to structure the information properly for a loan
• At least 2 years of previous experience fulfilling the roles of an LOA/Loan Partner, Processor, Loan Officer and/or Underwriter, 5+ years preferred
• Understands automated underwriting systems such as DU and LP

• Understands automated underwriting systems such as DU and LP, GUS, etc.
• Must have a MASTERFUL knowledge of mortgage loan products and for what situations they apply (FHA/VA/CONV/USDA) plus a thorough knowledge of mortgage procedures, processes, and documentation. You MUST be a solution-crafter, not an order-taker.
• Minimum 2 years experience (ideal candidate will have 5-30+ years) in an LOA/Loan Partner, Processor, Loan Officer, and/or Underwriter role
• The ability to analyze credit reports, income, and asset documents, as well as understand myriad ways to structure a loan for the best solutions for clients
• Strong communication, interpersonal, time management, and follow-up skills.
• Must LOVE time-blocking, repetitive procedure scaling, and checklists.
• Closing 1-3 transactions from personal database
• BONUS but not required: Spanish-speaking

• Layden Team @ CrossCountry Mortgage is a 30+ year top-performing mortgage team in the Nashville TN area with the main office in Franklin, TN.
• Part of one of the fastest-growing and most successful mortgage companies in the USA, we offer a wider range of mortgage solutions and better and more consistent pricing.
• We are known as one of the most experienced mortgage teams in the USA, with a positive and professional work environment.
• If you want to partner with the best, be surrounded by top performers who enjoy putting in the top effort, serve our clients at a super-high level, and earn top rewards while growing your skills and career, this is the place to work!