Mortgage Loan Officer Assistant
Fairway Independent Mortgage
Posted ago
Fairway Independent Mortgage

Mortgage Loan Officer Assistant - Bilingual Spanish REQUIRED

This position supports the Loan Officer by ensuring loan files are complete and structured for proper processing and underwriting. A great start if you are looking to become an originator in the future. You will learn all aspects of being an Originator.

Mortgage Banking experience in some capacity preferred but, not required. Excellent client service and communication skills necessary.

We are looking to fill multiple positions in Chicago and the Suburbs--the ability to work remotely or from home in some cases.


  • Pre-Qualifications: Assists the Loan Officer in the pre-qualification process for potential borrowers including but not limited to: Conducts an applicant interview and full completion of the 1003 loan application, completion, and client review of the CD and Closing cost worksheet, obtains and reviews in-file credit reports, and recommendations and/or provides advice on loan program eligibility. Provides presentation materials to borrowers of loan program options
  • Collects Missing Documentation: Performs necessary follow-up with the borrower and/or the loan referral source (realtor, builder, etc.) to ensure the timely receipt of any missing documentation needed to meet file submission standards required by the loan processing department. Reviews and completes upload of all documentation into the Blitz-docs system and re-run DU/LP to ensure borrower qualifications
  • Facilitates Communications - Managing Expectations and File Timelines: Maintain communication with the borrower and the loan referral source regarding any change of loan status as it pertains to documentation needs in cooperation with the assigned loan processor, milestone touch-points (Processing, Underwriting, Approval, Clear to close), and milestone to ECD (Estimated Closing Date) in the effort to properly manage expectations in meeting loan commitment and closing dates
  • Provides communication and pipeline review on behalf of the Loan Officer: Acts as a liaison between the Loan officer and Processor for all matters related to each file. Conducts daily Brief and Debrief meetings/calls with designated MLO to review full pipeline and set daily strategy/initiatives
  • Provides communication and pipeline review on behalf of the Loan Processor: Conducts a weekly or as needed pipeline meeting/call to identify file progress or issues that need to be addressed
  • Coordinates updates to borrowers and partners - Conducts weekly calls to the borrower and/or referral partners to provide updates of the loan status and solicit referrals to realtors partners
  • Represents the company in a professional and enthusiastic manner: by providing an exceptional level of customer service, supporting the mission statement, and adhering to our core values in all functions of their job responsibilities along with interaction with internal and external
  • Reports to work on a daily and timely basis-work from home or from the office-based on circumstances.
  • Marketing and CRM experience a plus but not necessary


  • BI-LINGUAL - Spanish speaking required
  • No mortgage experience needed. sales, customer service, or related sales experience required
  • High School diploma or equivalency degree
  • Solid knowledge and understanding of customer service and interpersonal best practices
  • Ability to work overtime as/if required
  • Demonstrated experience reporting, analyzing, interpreting, and critical thinking
  • Demonstrated experience with analytical, critical thinking, problem-solving, and making solid business decisions
  • Demonstrated experience producing accurate and detailed work on multiple projects under time pressure
  • Demonstrated experience working in a fast-paced and changing environment
  • Demonstrated experience with attention to detail, time management, written and oral communication, multi-tasking, and working in a team atmosphere adhering to tight deadlines
  • Demonstrated experience with MS Office software products
  • Demonstrated experience with high volume data entry
  • Ability to work in a team environment
  • Ability to be a self-starter

About Fairway Independent Mortgage

Fairway Independent Mortgage is rated #1 best mortgage company to work for 6 years in a row! This is an outstanding chance to work for a well-established company with a supportive culture.

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