Notary Coordinator
CMNS
Garland, TX US
Posted ago
CMNS

Seeking a Notary Coordinator to assess our notary network for coverage and geographic coverage gaps; place advertisements and conduct other outreach to add notaries to our approved panel.

As well as perfecting the systems and procedures by which notary orders are placed and fulfilled.

  • Requires experience in recruiting, training, and onboarding notaries.
  • Work remotely from home or home office with flexible hours.
  • Competitive salary with benefits (401(k), PTO)

Responsibilities

  • Assess our notary network for coverage and geographic coverage gaps; place advertisements and conduct other outreach to add notaries to our approved panel
  • Facilitate notary on-boarding by leveraging our technology and your customer service skills; conduct virtual training.
  • Monitor systems for new order placement; interface with escrow officers to confirm notary order placement; identify opportunities for system enhancements to improve client experience
  • Process signing service orders by monitoring system-scripted processes or manually connecting clients with notaries and consumers; place welcome calls as applicable to confirm consumer appointments; follow up with notaries to confirm signings, signing completion and document remittance
  • Conduct ongoing client and customer assessments to ensure the achievement of target service levels and timely order completion
  • Troubleshoot to resolve problems, address “last-minute” issues and drive toward successful outcomes

Qualifications

EDUCATION: 

  • High school diploma or equivalent is preferred

EXPERIENCE:

  • Notary Public commission is preferred
  • Notary Coordination experience is preferred
  • Prior work in escrow, mortgage, title or other real estate settlement field. Awareness of notary public duties and requirements
  • Prior work in a signing service firm or capacity (i.e., scheduling loan signings)

PRIMARY SKILLS:

  • Success with consistently high satisfaction scores from clients, notaries and consumers
  • Commitment to quality in all you do by embracing our tight timelines (including same-day turnaround), always responding promptly to phone and email requests, addressing a large pipeline of orders, balancing competing priorities to grow and monitor the network while addressing current signing assignments, and maintaining rigorous quality control standards
  • Precise attention to detail will allow you to meet very tight deadlines amidst a fast-paced environment
  • Verbal and written communication skills will demonstrate your professionalism and reflect ours

ADDITIONAL SKILLS:

  • Excellent phone etiquette, professionalism, organization, follow-through, and time management
  • Basic computer knowledge (Microsoft Outlook) and proficiency in learning and applying new computer systems
  • Ability to work remotely without direct supervision and to demonstrate performance against set goals and objectives

PHYSICAL DEMANDS/CONDITIONS:

  • General office environment
  • Some lifting and bending required

Compensation
$85 - $200 per appointment
About CMNS

CMNS headquarters is located in Yukon, Oklahoma. We are always at your service 24-hours a day, visit us today at https://certifiedmobilenotaryservice.com and call for direct inquires.


We emphasize customer service and saving you time so that you can focus on more important things at hand while we go to you.


Attentiveness to every detail and our passion to assist individuals in our community is what we believe separates us from others. We can come to an agreed-upon location such as your office, or even to a hospital or nursing facility to suit your busy schedule.


Our flexible schedule allows for evening and weekend appointments as well. We are here to provide our clients with an easy, friendly, and professional service that will accommodate their needs.

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