Member Success Specialist
Member Resources
New York City, NY US
Posted ago
Member Resources

Our Member Success Specialist will join our Member Success team, which aims to help our union and non-profit organization clients and their members as much as possible. You will maintain the duties of a call center representative -- answering calls, working with client members to get access to services, connecting them with providers, and also helping where needed since we are a small start-up and need all hands on deck sometimes! We are looking for someone with at least 2 years of experience in a call center or customer-facing role.

You are:

  • An expert at helping people
  • Self-described go-getter
  • Care about working families 
  • Self-motivated 
  • Like to work on a team
  • Enjoy talking to people on the phone
  • Likes to solve complex problems
  • Curious and eager to learn


  • Answering calls
  • Working with client members to get access to services
  • Connecting them with providers
  • Helping where needed since we are a small start-up and need all hands on deck sometimes!


  • At least 2 years of experience in a call center or customer-facing role
  • Strong communication, both written and verbal
  • Great active listening skills
  • Strong problem-solving skills
  • Ability to analyze the member's needs and connect them with the correct service provider
  • Exceptional interpersonal and rapport-building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy/Eager to learn new technology software and apps 
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Ability to speak Spanish or Mandarin
  • Proven ability to meet both individual and team goals 
  • Some background in the legal industry

$20 hourly
About Member Resources

Member Resources exists to help strengthen the bond between members and their organizations. Founded by a union lawyer, Member Resources understands the struggles that unions and other membership organizations may face in communicating the value they bring to their members and the struggles workers face every day. Our mission is to leverage legal services and other resourceful assistance to bolster relationships with members.

We have great benefits, including:

Health Insurance, no monthly premiums for individual plans!

Dental and optical insurance

$5,000 Life Insurance

Unlimited Paid Time Off

401k, 3% employer match

Uncapped commissions

Member Resources benefits: legal, roadside assistance, and identity theft protection.

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