Member Services Representative
Universal Athletic Club
Lancaster, PA US
Posted ago
Universal Athletic Club

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the Member Services representative position at our company! You’ll be responsible for responding to customer account inquiries, mitigating service problems, and program registration all while providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Communicate frequent customer suggestions to the team to troubleshoot
  • High school graduate, G.E.D. recipient, or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Previous work in a customer-facing position
$15 - $16 hourly
About Universal Athletic Club

Universal Athletic Club is on a mission to help our members succeed and Live Life Better. We care about all within our walls and strive to create great relationships and inspire our members and employees to be their best.

As a business, we provide a fun positive workplace. Comprehensive medical benefits, dental and vision coverage, and PTO are available for full-time staff. Free membership to the facility is granted to all employees.

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