Member Service Associate
Woodson YMCA, Inc.
Wausau, WI US
Posted ago
Woodson YMCA, Inc.

The Member Service Associate is responsible for creating a welcoming experience for all members and guests in a friendly, helpful and professional manner; efficiently and effectively sell memberships and program registrations; monitor building access; and act on behalf of the Member Engagement Director in their absence.

Responsibilities
  • Must be proficient in the use of DAXKO computer processes for selling membership, program registrations, camp registrations and sales
  • Have a strong knowledge of all membership types, programs and policies and process all sales with accuracy and efficiency
  • Effectively manage all incoming telephone calls, which includes proper greetings, routing and paging
  • Be familiar with program brochure, newsletters, camp brochures and all other program details and YMCA policies and procedures
  • Safeguard the Member Service Center, cash drawer and safe at all times. Accurately account for all money received during shift and deposit in safe
  • Help to maintain a clean, attractive, and well-organized Member Service Center
  • Be prompt for scheduled shifts
  • Be familiar with area and building safety procedures
  • Must attend 8 of 10 scheduled staff meetings throughout the year
  • Perform any other duties which may be assigned by the Member Engagement Director
Qualifications
  • Must be 16 of age or older
  • Have strong sense of our core values - respect, honesty, caring, and responsibility
Compensation
$10 per hour
About Woodson YMCA, Inc.

The Woodson YMCA is an engine of transformation in our community. Our programs, services and initiatives: enable kids to realize their potential, prepare teens for leadership, offer ways for families to have fun together, empower people to be healthier in spirit, mind and body, welcome and embrace newcomers and help foster a service ethic. We instill our core values of Caring, Honesty, Responsibility and Respect throughout our Y programs.

People come to the Y to learn, have fun and get fit. But they soon discover skills, confidence, a sense of well-being and a connection to the world around them. You can find a gym, swimming pool or a treadmill in lots of places but it is our cause that makes the Y different. After serving our community for 127 years, just think of all those lives we have shaped and the future we have changed for the better. We really do strengthen the foundation of our community. 

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