Member On-boarding Specialist (ENT)
Neighborhood Nerds, Inc.
Knoxville, TN
Posted ago
Neighborhood Nerds, Inc.

Our retail Member Center is a little bit coffee shop, bar, and apple store. We have three teams to care for our Members: Engagement; Support; Care.

Our Member On-boarding Specialist is part of the Engagement Team. Your job is to get new Members acclimated to Neighborhood Nerds and discover opportunities to begin serving them as quickly as possible.

Responsibilities

  • Help prospective Members see the benefits of Membership
  • Interview new Members and help them build their profiles
  • Discover opportunities to better serve our new Members

Qualifications
  • Must love people
  • Must engage Prospective Members, New Members, and Existing Members
  • Must be amazing at helping Members get the most out of their Membership
Compensation
$10.00/hr + Commissions
About Neighborhood Nerds, Inc.

Neighborhood Nerds, Inc. was formed in 2012 by Leonard Knight and Mark Armstrong. Leonard had been running a similar concept as Taking IT Home. Neighborhood Nerds has a simple goal of providing CARE to our Members. We believe customer service and customer care have all but disappeared in the world and we’re on a mission to correct that oversight. We will, at the very least, resolve it for our Members.

Neighborhood Nerds is a subsidiary of our larger vision, Gizmo Cares. Today, Neighborhood Nerds is retail Member Centers with teams of Nerds working to serve their local Members by resolving requests as quickly as possible. Our Nerds work to discover opportunities to serve their Members; Plan solutions for the Member’s needs; Review those solutions with the Members for budget, schedule, complexity, etc.; Implement the solution; Educate the Member about the solution; Maintain the solution for the Member.

We want to help you save TIME and have PEACE OF MIND.

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