Member Engagement Specialist (ENT)
Neighborhood Nerds, Inc.
Knoxville, TN
Posted ago
Neighborhood Nerds, Inc.

Our retail Member Center is a little bit coffee shop, bar, and apple store. We have three teams to care for our Members: Engagement; Support; Care.

Our Member Engagement Specialist is part of the Engagement Team. Your job is to engage existing Members at all times.

  • Call every Member every month to Discover opportunities to serve them better
  • Greet Members as they enter the Member Center
  • Visit Members at their office or home to discover opportunities to serve

  • Ability to communicate effectively (oral and written). 
  • Must "read between the lines" to hear/see what isn't said or isn't shown.
  • Be a team player who thrives working with a tight knit company where their activities directly affect the bottom line.
  • Keep Members happy by discovering solutions that save them time and provide peace of mind.

About Neighborhood Nerds, Inc.

Neighborhood Nerds, Inc. was formed in 2012 by Leonard Knight and Mark Armstrong. Leonard had been running a similar concept as Taking IT Home. Neighborhood Nerds has a simple goal of providing CARE to our Members. We believe customer service and customer care have all but disappeared in the world and we’re on a mission to correct that oversight. We will, at the very least, resolve it for our Members.

Neighborhood Nerds is a subsidiary of our larger vision, Gizmo Cares. Today, Neighborhood Nerds is retail Member Centers with teams of Nerds working to serve their local Members by resolving requests as quickly as possible. Our Nerds work to discover opportunities to serve their Members; Plan solutions for the Member’s needs; Review those solutions with the Members for budget, schedule, complexity, etc.; Implement the solution; Educate the Member about the solution; Maintain the solution for the Member.

We want to help you save TIME and have PEACE OF MIND.

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