Mental Health Office Management/Billing

Growing mental health practice seeking an office manager/biller of two locations within a block of each other. Strong billing background needed to manage claim submission and adjustments. In office and remote position. Spanish Speaking/Bi-Lingual Preferred.

Monday- Friday (3-4 days), 11 am - 7 pm Saturdays, 9 am -2 pm

• Health Insurance - Medical, dental, and vision
• Savings plan
• PTO after 6 months
• Flexible schedule

• Manage all aspects of the assigned office and client care coordination for mental health patients
• Strong leadership, organization, problem-solving, and time management
• Extensive knowledge of insurance terminology, processes, and procedures
• Ability to use technology proficiently, including emailing, faxing, using the phone system, and all Microsoft products
• Ability to navigate and use Electronic Health Record System
• Exhibit a friendly, caring, and professional demeanor
• Apply meticulous thought and attention to detail
• Ability to prioritize multiple responsibilities
• Ability to use discretion in sensitive and personal matters
• Ability to train staff
• Adherence and maintenance of HIPAA privacy laws
• Uphold practice policies and procedures
• Schedule appointments, maintain all aspects of scheduling, and maintain familiarity with scheduling preferences/specialties of clinicians
• Ensure that accurate and complete information is notated in patients' charts
• Verify benefits and communicate to patients prior to arrival for appointment
• Process and manage incoming referrals timely and accurate
• Answer phone and respond to patient questions and messages
• Prepare documentation as needed/required
• Provide clerical support with faxing, copying, preparing letters, and uploading the documentation in client charts
• Track payments and monitor/collect on delinquent accounts
• Handle complaints professionally and tactfully
• Take meeting minutes
• Light cleaning to maintain office cleanliness
• Maintain office equipment and supplies
• Assist with credentialing, as requested
• Follow up with outstanding claims and troubleshoot claim problems
• Communicate regularly with practice owners and supervisors

• Medical administrative certification preferred
• Billing/Coding Certification preferred
• Good communication skills and interpersonal skills
• Previous work experience in a medical or mental health setting
• Spanish speaking preferred
• Organizational Skills using Google Workspace, Excel, Microsoft Products

A New Day Family Counseling believes in healing hearts, growing minds, and restoring relationships. We are a diverse, client and family-centered practice offering an array of wellness services, including counseling, trauma-based treatments, child/teen therapy, family therapy, and group and couples therapy. We offer competitive pay with health insurance benefits, medical, dental, and vision, paid time off, as well as reimbursement towards professional development. Flexible schedule and receive regular supervision within a collaborative, positive environment. We value and offer an inclusive and diverse environment.