Market Center Administrator
KW Market Pro Realty
Rogers, AR US
Posted ago
KW Market Pro Realty

The MCA is a critical member of the Market Center leadership team, which also includes the Operating Principal (OP) and the Team Leader (TL). In collaboration with this team, the MCA uses the systems, tools, and conversations of the Growth Initiative to collaboratively drive the Market Center to profitability through growth in market share. Additionally, this leadership team drives the Career Growth Initiative (CGI) in the Market Center. They lead associates to set goals, point associates to the production solutions that will enable them to achieve their goals and then engage associates in weekly conversations to keep them on track with their goals.

The MCA can be thought of as the “voice of value” in the Market Center. Using the tools and conversations of the Growth Initiative and Career Growth Initiative, they own the Market Center’s value systems and consistently quantify and communicate value to support associate validity. They use this value to both attract and retain associates, while supporting associates’ growth in production. They monitor their success by inspecting net agent count and profitability, and they meet or exceed the standard of netting at least five associates per month. Additionally, using these tools and conversations, they support associates in building profitable businesses by demonstrating and consulting on shared business-building fundamentals.

The MCA leads the Market Center staff in designing and implementing powerful support and operational systems that empower associate businesses. They are leaders in strategic, financial decision making, ensure appropriate bookkeeping and accounting systems are accurately maintained, complete weekly soft closes, and assess Company Dollar daily. MCAs own Market Center profitability and understand that increasing revenue through growth in market share unlimits their opportunity.

They support the Team Leader and associates and lead the Market Center staff. MCAs proactively use the systems, tools, and conversations of the Growth Initiative and the Career Growth Initiative to minimize challenges. However, when challenges arise, MCAs leverage evidence from the Growth Initiative and the Career Growth Initiative to direct associates to productive solutions.

The MCA uses the Leverage system and tools to hire and lead a powerful staff who will support the MCA, TL, and OP in achieving Market Center goals as a product of achieving their own goals.

The MCA is an individual who is a rapid problem solver, who easily and quickly learns from their environment, and who appreciates an efficient work structure. They are able to think through a problem or solution in order to present it logically to others, and enjoy a variety of responsibilities in a changing environment. They are not typically demanding, strive to cultivate trust and goodwill through effective communication, and are concerned about doing what is right according to the standards.

The MCA must be an independent decision-maker, self-sufficient, and self-directed in their activities, while understanding their activities must be in complete alignment with the Growth Initiative, the Career Growth Initiative, and the rest of the Market Center leadership team.

MCAs have a track record of success in supportive leadership roles with a background in accounting. They have at least 1–3 years of experience in leading others.

Responsibilities

The Market Center Administrator's 3 main areas of focus are (1) Operation & Administration (2) Accounting & Financials and (3) Support Operations.

Operations & Administration:

As equivalent to a Chief Operations Officer, The MCA is responsible for all systems in the Market Center. This includes:

  • Hiring & managing Director of First impressions (receptionist)
  • Interacting with staff, associates (real estate agents) and vendors
  • Purchasing supplies & equipment
  • Ensuring the professional appearance & functionality of all physical facilities
  • Coordinating the maintenance of office equipment & monitoring vendor agreements
  • Delegating tasks to staff, and responsible for phone and office hour coverage

Accounting & Financials:

As equivalent to a Chief Operations Officer, The MCA is responsible for accurate banking & accounting services. This includes:

  • Full charge accounting
  • Computerized bookkeeping (A/R & A/P) requirements for all associate transactions & accounting reporting to Keller Williams Realty International, with daily, weekly, monthly computer inputs & reporting.
  • Staff payroll
  • Acting as the Market Center liaison to the CPA
  • Being detailed and action oriented
  • Maintaining office files, including accounting files, general ledger files, associate (agent) files, employee files and real estate transaction files
  • Generation of accurate commission letters in a timely manner
  • Responsible for processing & paying associate (real estate agents) commissions
  • Responsible for budget setting and tracking

Support Operations:

MCA is responsible for supporting the Market Center's Real Estate Agents and Team Leader. This includes:

  • Understanding, demonstrating & promoting Keller Williams' culture
  • Management of agent license applications, license and membership transfers for MLS, NABOR, etc.
  • Facilitating new employee & agent orientation
  • Development & execution of new employee training
  • Assisting Team Leader in managing agents & the Market Center.
  • Providing support & feedback to the Team Leader on all matters affecting the productivity & operation of the Market Center
  • Calculating, reporting & recognizing monthly & yearly performance awards for Real Estate Agents & the Market Center

Qualifications

This job is ideal for someone who is:

  • Dependable-more reliable than spontaneous.
  • People-oriented-enjoys interacting with people and working on group projects.
  • Detail-oriented-would rather focus on the details of work than the bigger picture.
  • Autonomous/Independent-enjoys working with little direction.
  • 1 year plus customer service experience preferred.
  • 2 years Excel, MS, Google Docs experience required.
  • 1 year of Accounting experience required.
  • High School or equivalent


Compensation
$35,000 plus Bonuses
About KW Market Pro Realty

KW Market Pro Realty is a company of 300 plus Real Estate Agents. KWMPR has been in the area for several years and has continued to hold the highest market share in real estate sales and we aren't done yet! We are growing and improving through technology and training for agents and staff. We offer a positive culture that encourages collaboration. It's an exciting place to be!

This company describes its culture as:

  • Detail-oriented-quality and precision-focused.
  • Outcome oriented-results focused on strong performance culture.
  • People oriented-supportive and fairness focused.
  • Team-oriented-cooperative and collaborative.

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