Maintenance Manager
RPM Pros
Bristow, VA US
Posted ago
RPM Pros

WANTED Leader with proven record of developing high performing teams in a small office environment. Do you want to positively impact the lives of clients and team members?

If so, this full time Maintenance Manager position is an exciting opportunity for a talented individual that enjoys working in a small office environment, having direct input into the operation and can multi-task throughout the day. This is a hands-on, lead-by-example role. Solid communication skills are a must, with an ability to professionally resolve disputes or complaints and act independently to execute tasks is required. 

This position is responsible for assisting in the day-to-day maintenance operations of the company, managing the work orders generated by clients, contacting tenants and owners and making decisions regarding property repairs needed. Responsible for assigning work orders to maintenance coordinators. Responsible for vendor management, ensuring vendor quality, distribution of the workload, and sourcing additional vendors.

Full Time Hours include: Monday- Friday 9:00 am- 5:00 pm.

  • Provide direct communication with and assistance to Tenants, Clients, Maintenance Technicians, Service Providers, Trades people, Vendors, Office Staff, etc.
  • Respond directly and immediately to customer escalations.
  • Play an active role in organizing and prioritizing office duties and directs supervision of staff.
  • Work hand and hand with the Customer Service Manager to ensure the office is adequately staffed, work orders are getting completed, and processes are being adhered to.

  • Minimum of 5 years Customer Service / Office Administration experience required with previous experience working in real estate, property management or construction preferred.
  • Minimum Bachelor’s degree preferred but will consider direct real estate or project management experience as an offset to education.
  • Comfort with IT tools (Microsoft Office Suite, Google Drive, Dropbox, and Outlook).
  • Ability to communicate effectively and positively with current and potential tenants and clients.
  • Strong organizational, project management and problem-solving skills with impeccable multi-tasking and detail-oriented abilities.
  • Demonstrate a strong ability to process time sensitive tasks.
  • Must have U.S. work authorization.

About RPM Pros

RPM Pros is the market leader when it comes to residential leasing and property management services. We provide full-service leasing and property management for the client that wants to be hands-off, as well as a standalone leasing service for landlords with the necessary time and expertise to handle the ongoing management responsibilities on their own. There is a good reason why property owners in Northern Virginia turn to RPM PROS as their first choice: we have revolutionized property management in a way that guarantees a more reliable, scale-able, professional and technology-driven management platform. 

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