Maintenance Division Manager
Pebble Creek Landscaping
Evans, GA US
Posted ago
Pebble Creek Landscaping

The Maintenance Division Manager is accountable for the performance of all maintenance crew members. He/She is responsible for the crews maintaining the schedule in a timely manner, ensuring that any customer who has issues is rectified, and ensuring the employee handbook is being enforced.

Responsibilities

Production/Efficiency:

  • Develop the most efficient organizational structure that provides for 35% annual growth
  • Maintain truck schedules
  • 3 man crews need to be able to complete 12 houses in an 8-hour day
  • Use GPS to minimize travel and idle time
  • Keep all trucks and drivers DOT ready
  • Run GPS reports daily to ensure trucks are staying on route, not wasting company time & fuel, and see how much time is spent at each property to make sure it is given the proper time
  • Get daily field reports from Field Supervisors and Crew Leaders; review
  • Recognize success
  • Ensure all performance reviews are completed by supervisors

Sales/Revenue:

  • Meet new and current lawn maintenance clients on a routine basis
  • Schedule new services
  • The goal is to pick up 3-4 new clients per week
  • Look for enhancement opportunities to better serve Pebble Creek clients
  • Stress with lawn service crews to be proactive

Quality:

  • Review performance reports from all crews at least once per week with supervisors
  • immediately address deficiencies. Let supervisors handle required corrective action
  • Handle all customer complaints
  • Check our performance with customers, are they delighted?
  • How can we improve, action plans to implement improvements?
  • Email or call all clients personally each month

Equipment:

  • Monitor fuel reports; edger blades, and oil consumption of all crews, control costs
  • Track by truck
  • Ensure we have sufficient equipment to reach growth objectives
  • Do all crews have what they need?
  • Implement LEAN, 5-S process in shop and trucks
  • Work with a maintenance repair technician to keep all equipment fully operational
  • Preventative maintenance plan in place and functioning effectively
  • Review the equipment repair log to identify replacement needs

Personnel:

  • Manage compensation, stay competitive in the area
  • Develop an incentive plan and maintain effective incentives for crews
  • Celebrate success, hold some kind of event at least quarterly
  • Address all employee issues with crews directly
  • Interview, hire & fire lawn care workers
  • Make sure to maintain a labor pool of employees ready to hire at all times
  • Create a training procedure for new hires, one that shows them the Pebble Creek way (stringing a line trimmer, setting the proper mowing height of mowers, how to change edger blade proper height to weed eat, and directions for mowing).
  • Ensure Employee Handbook is being enforced at all times
  • ensure the attendance point system is running effectively
  • Have a process in place to cover for absenteeism and turnover

Do not want supervisors behind mower

Communications:

  • Hold daily meetings with the office to ensure the entire department is aware of goals successes, problems, and overall performance
  • Keep a tracking system in place to measure results
  • Tuesday 7:30 am meeting with GM & other managers to review prior weeks performance and set objectives for next week

Qualifications

  • 1+ years experience in maintenance/lawncare management
  • Ability to work outdoors in all weather conditions
  • Commercial Driver's License (preferred) and reputable driving record
  • Capable of operating required equipment and tools in a safe & responsible manner
  • Effective communication skills (both verbal & written)
  • Time management skills
  • Knowledge and experience in lawn care maintenance
  • A highly motivated, self-driven individual who is detail-oriented
  • Excellent attention to detail
  • Ability to prioritize and multi-task
  • Clean and professional appearance
  • Punctual and dependable

Compensation
$45,000 - $60,000 yearly
About Pebble Creek Landscaping

Pebble Creek began in 2003. It was watered, fertilized, and cared for until sprouting into the company it is today. Locally owned and operated by a family born and raised in Augusta, who comes to work with a smile on, ready to make a difference. Every month we have 'First Friday.' A time to come together to celebrate accomplishments and improve on mistakes. We enjoy a meal together and celebrate an employee of the month. Once a quarter we award a 'Power Up Player.' Awarded to a person who goes above and beyond, is willing to help in any way and does it all with a positive attitude. Bring in your power bill and the company pays it! At Pebble Creek you grow and expand your knowledge and career. Our goal is to help our community become the beautiful landscape we know it is, one neighbor at a time. We welcome all who want to learn and grow in an uplifting work environment, putting their best foot forward. Come join us today!

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