Luxury Cruise Connections
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who thrive within a fast-paced environment, love to make people happy, enjoy a positive work environment, and can’t wait to get started!
- Create records of customer interactions and follow up to ensure all questions have been answered
- Work closely with the sales lead to stay up-to-date on service and product knowledge
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Keep track of customer accounts and make updates with new account information as necessary
- Identify common customer issues and bring them to the attention of the team
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Help already booked cruise guests make sure every single detail of their vacation is taken care of
- Deliver outstanding level of customer service while helping guests plan their flights, pre or post hotels and transfers for their vacation
- Assist guests with pre check in necessary forms to make their experience even smoother
- Help guests with Visa questions prior to their trip
- Help guests with travel insurance information
- Assist guest plan their shore excursions prior to traveling
- High school graduate, G.E.D. recipient, or equivalent
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Strong knowledge of customer interface and interaction
- Must have 5+ years in travel planning experience
About Luxury Cruise Connections
At Luxury Cruise Connections we believe that the most valuable and precious currency is time, and we believe that the best way to invest it is by traveling, creating memories and experiences. Therefore, we exist to enable dreamers and travelers to explore the world by being experts and advisors in the art of travel. We provide friendly and concierge-like service to our clients and friends worldwide.
LCC is an industry leader in the luxury cruise and retail travel world. We nurture client relationships and create unique and exclusive value propositions that attract repeating business as well as new clients.
Because of our culture and relationships, we set the example of what a luxury cruise agency must be, and we understand the importance of our team in making this a reality.
We offer incredible travel perks as well as excellent vacation time, a great 401k match plan, and a health insurance plan.