Shift Supervisor for Cigars

To courteously assist guests of The Den Cigar Lounge with all Cigar Information and purchases, to also assist in the sales and service as needed by the guest in the cigar lounge area. You will be in a smoking environment. Be a guide for the guests Cigar smoking enjoyment and experience; facilitate smooth friendly service. Greet guests with courtesy and kindness and assist guests throughout the Cigar lounge; share your menu knowledge to guide and assist guests in their cigar smoking. Provide the utmost in guest courtesy and service; assist fellow service team members as necessary to ensure excellent guest experiences. Ensure guests as they exit are properly thanked and appreciated for their patronage. Following up with a plan for improving results.

• Work in an area where patrons smoke cigars.
• Perform duties of a salesperson and share your menu knowledge and guidance to assist and be a guide to guests for their smoking experience. Perform daily cigar inventories. Secure all cigars when not in the area.
• Straighten and clean humidor and display areas daily.
• Have a good and growing knowledge of Cigars, working to improve Cigar knowledge.
• Inform guests as may be assigned of all Cigar specials.
• Ensure that all cigar purchases are promptly and properly entered into the system and that all items sold and served are accounted for on the guest check; responsible for the collection and settlement of all guest check funds.
• Maintain cigar lounge area to established standards.

• Must be at least 21 years of age.
• Positive attitude and willingness to be of service to guests and team members.
• Ability to maintain a positive attitude and professional demeanor even during stressful, high-volume business periods.
• Experienced in proper guest service.
• Must have general knowledge of good customer service skills.
• Must have basic knowledge of mathematics.
• Ability to work in areas of varying light levels; some areas may be dimly lit, dusty, or have smoke at times.
• Must be able to lift, bend, stoop, walk and stand throughout the workday.

Quad Houston Restaurant and Sports Lounge provides a balanced blend of food, drink, entertainment, and relaxation. Quad Houston is an elevated sports experience where you can enjoy essentially every sporting event. Quad Houston will include signature upscale southern cuisine, as well as some new takes on your favorite go-to sports bar grub.

The Den Cigar Lounge provides an upscale and relaxed smoking experience for both the novice and experienced enthusiastic cigar smoker, featuring a cigar shop as well as private smoking lounge.