Logistics Coordinator/Customer Service

This role is responsible for the coordination of all shipping activities, including small package and LTL/FT semi shipments, freight charge disputes, overage/shortage/damage, and filing claims. Other duties include obtaining freight shipping quotes and order processing. 

Essential Duties and Responsibilities

• File, manage, finalize, and report on freight claims
• Make recommendations thru claim analysis
• Respond to customer shipping questions on delivery dates/loss /damaged freight
• Reship lost/damaged freight
• Provide freight quotations for the sales department
• Possess a knowledge of our product that we ship, in terms of value, sizes/weights, and assign best method for safe arrival
• Maintain a running file of disputes over pricing differences between quoted rates and invoiced rates and make sure they are reconciled correctly
• Coordinate disposition of damaged and unclaimed shipments with the carriers
• Communicate to warehouse and other staff on current shipping issues/trends
• Create Bill of Ladings for freight shipments
• Maintain a working knowledge of NMFC class and details associated with shipping our products
• Improve claim issues by recommendations thru analysis of packaging/product changes
• Support the order and sales teams whenever possible by taking phone orders, providing general information

Qualifications and Requirements

• Excellent customer service skills
• Strong work ethic and integrity
• Excellent communication skills - both verbally and written
• Experience with ERP systems, Microsoft Office products, QuickBooks
• Ability to handle multiple tasks in a fast-paced environment
• Analytical and detail-oriented with high level of accuracy
• Proactive, self-starter with good problem-solving skills
• Possess an understanding of logistics - able to interpret tariffs and have an understanding of national motor freight classifications is a major plus!

Education

• Bachelor’s degree or equivalent or specific relevant experience 

RapidAir is a designer and distributor of compressed air piping systems and accessories. The company sells its easy-to-install, cost-efficient and lightweight compressed air piping systems under three brand names – MaxLine, FastPipe, and RapidAir. Air compressor accessories include filter regulators, moisture drains, couplers, fittings, and hose reels. The company sells through retailers, distributors, contractors and its own e-commerce site. RapidAir serves various end markets including consumer, automotive aftermarket, agriculture, packaging, light commercial and industrial manufacturing.

RapidAir is headquartered in Auburndale, WI and has a small business family feel. We are all about culture. For more information, please visit the company’s website: https://www.rapidairproducts.com/