Logistics Coordinator
Engineered Specialties, LLC
Auburndale, WI US
Posted ago
Engineered Specialties, LLC

Logistics Coordinator/Customer Service

This role is responsible for the coordination of all shipping activities, including small package and LTL/FT semi shipments, freight charge disputes, overage/shortage/damage, and filing claims. Other duties include obtaining freight shipping quotes and order processing. 

Responsibilities

Essential Duties and Responsibilities

  • File, manage, finalize, and report on freight claims
  • Make recommendations thru claim analysis
  • Respond to customer shipping questions on delivery dates/loss /damaged freight
  • Reship lost/damaged freight
  • Provide freight quotations for the sales department
  • Possess a knowledge of our product that we ship, in terms of value, sizes/weights, and assign best method for safe arrival
  • Maintain a running file of disputes over pricing differences between quoted rates and invoiced rates and make sure they are reconciled correctly
  • Coordinate disposition of damaged and unclaimed shipments with the carriers
  • Communicate to warehouse and other staff on current shipping issues/trends
  • Create Bill of Ladings for freight shipments
  • Maintain a working knowledge of NMFC class and details associated with shipping our products
  • Improve claim issues by recommendations thru analysis of packaging/product changes
  • Support the order and sales teams whenever possible by taking phone orders, providing general information

Qualifications

Qualifications and Requirements

  • Excellent customer service skills
  • Strong work ethic and integrity
  • Excellent communication skills - both verbally and written
  • Experience with ERP systems, Microsoft Office products, QuickBooks
  • Ability to handle multiple tasks in a fast-paced environment
  • Analytical and detail-oriented with high level of accuracy
  • Proactive, self-starter with good problem-solving skills
  • Possess an understanding of logistics - able to interpret tariffs and have an understanding of national motor freight classifications is a major plus!

Education

  • Bachelor’s degree or equivalent or specific relevant experience 

Compensation
$15 - $18 hourly
About Engineered Specialties, LLC

RapidAir is a designer and distributor of compressed air piping systems and accessories. The company sells its easy-to-install, cost-efficient and lightweight compressed air piping systems under three brand names – MaxLine, FastPipe, and RapidAir. Air compressor accessories include filter regulators, moisture drains, couplers, fittings, and hose reels. The company sells through retailers, distributors, contractors and its own e-commerce site. RapidAir serves various end markets including consumer, automotive aftermarket, agriculture, packaging, light commercial and industrial manufacturing.

RapidAir is headquartered in Auburndale, WI and has a small business family feel. We are all about culture. For more information, please visit the company’s website: https://www.rapidairproducts.com/

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