We are looking for a highly-skilled loan partner to join our top-producing team and work alongside our loan officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us to obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service, apply now!
- Gather and coordinate necessary loan documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
- Follow up and respond to customer and in-house inquiries on transactions as needed to provide superior customer service
- Check all loan package documents for complete accuracy and work with the client to resolve any discrepancies
- Screen and make calls, book appointments and provide administrative support as needed
- Act as the primary contact between our clients and our company and schedule and conduct meetings to discuss any follow-up issues or items that need to be addressed
- Computer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferred
- Candidates must have an NMLS license or be willing to become licensed within 30 days
- Minimum 1 year mortgage experience
- Excellent customer service and communication skills and willing to go above and beyond for customers and team
- Strong understanding of loan financing options such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
About USA Mortgage
At USA Mortgage, our mission is the relenting pursuit of perfection. We pride ourselves on the lending excellence and the superior level of service that our status as a mortgage bank enables us to provide. Our ongoing success is driven by our strategy to deliver our clients a level of service unrivaled in the mortgage industry. We recognize that people are our competitive advantage. That’s why we put so much emphasis ensuring that USA Mortgage is a great place to work.