Loan Officer Assistant
Dolan Mortgage Team At HomeVantage
Phoenix, AZ US
Posted ago
Dolan Mortgage Team At HomeVantage
We are looking for a highly-skilled loan partner to join our top-producing team and work alongside our loan officers. This position requires a unique mix of sales and customer service skills, plus the ability to manage loan files from beginning to end. Effective communication skills are essential for building relationships that help us to obtain future business. If you are detail-oriented, thorough, and can offer top-notch customer service then we need to talk!
Responsibilities
  • Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction
  • Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
  • Gather and coordinate necessary loan documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
  • Screen and make calls, book appointments and provide administrative support as needed
  • Act as the primary contact between our clients and our company and schedule and conduct meetings to discuss any follow-up issues or items that need to be addressed
Qualifications
  • Preferred degree in banking or finance, and a high school diploma or equivalent is required
  • Having an NMLS license is not required, but is preferred
  • 5+ years of professional office environment experience as a loan officer assistant or mortgage assistant preferred
  • Highly motivated and goal-oriented with excellent customer service and communication skills
  • Advanced comprehension of loan financing options such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
Compensation
$52,000
About Dolan Mortgage Team At HomeVantage

Dolan Mortgage Team, powered by HomeVantage Mortgage a Division of Austin Capital Bank SSB#810021. We are a virtual team that is passionate about customer service and our team culture. Below are our core tenants of our culture, vibe, and how we stay successful:

  • Every customer, at every interaction, should feel like they are your ONLY customer
  • Bad news only gets more painful with time, get it out as soon as you know 
  • Don’t ask customers or realtors for something we should already have or can get readily
  • No matter what is going on in your life, have a smile on your face when you speak
  • We measure and track key data 
  • We follow up on communication quickly
  • Loan officers are the “Customer” of the operations team
  • We hold ourselves accountable
  • Stay Positive

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