Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an Intake Specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients’ lives every day.

We are seeking someone who can complete tasks in the office as additional administrative staff and take control of client communications and outreach. If this sounds like a job you’d love, apply now!

• Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
• Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
• Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
• Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
• Manage attorney schedules, including prospective client consultations, to foster caseload growth

• Manage incoming calls and incoming e-mails from prospective clients to set appointments
• Run conflict checks
• Provide information about our law firm and its services
• Make outbound calls and follow up with prospective new clients

• High school diploma or equivalent required; Bachelor’s degree preferred
• Excellent and empathetic verbal and written communication skills required
• Skilled with Microsoft Office, especially Microsoft Excel
• Previous customer service or sales experience preferred
• Solid data entry, spreadsheet management, and computer skills

• Positive and Professional Demeanor
• Ability to Prioritize and multitask

B. Pleasant Law, PLLC is a firm that services the needs of local businesses and those who desire to form, grow, or protect their business, real estate investors, buyers, and sellers. and agents, and meets the needs of those who have been injured. While we love to help people learn and develop, we are at a stage in growth where we don’t have the time for that right now. This position requires you to be an experienced self-starter.