Legal Intake Specialist (Bilingual)
Ciment Law Firm, PLLC
Katy, TX US
Posted ago
Ciment Law Firm, PLLC

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. If this sounds like a job you’d love, apply now!

  • Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
  • Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency

  • Evaluate prospective client inquiries and phone calls, analyze their case fit, and make sure they feel seen and heard
  • Conduct consultation appointments for potential clients that meet our criteria
  • Supervise "maybe" clients and conduct multiple checkups with the potential client before closing their account
  • Supervise retainers sent to "yes" clients, as well as original information and document procurement needed during onboarding
  • Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
  • Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases

  • Solid data entry, spreadsheet management, and computer skills
  • Background in the legal industry preferred
  • High school diploma or equivalent required; Bachelor’s degree preferred
  • Excellent and empathetic verbal and written communication skills required
  • Previous customer service or sales experience preferred

  • Fluent in English and Spanish

$15.00 - $18.00 hourly
About Ciment Law Firm, PLLC

We get people out of debt. The Ciment Law Firm practices statewide in Texas. We focus exclusively on resolving our client’s debt through our proprietary 3-step proven process for debit and credit freedom. 

Our core values are:

  • Integrity - Doing the right thing, always
  • Compassion - Understanding stress and eliminating it
  • Accountability - Taking ownership of all actions
  • People First - Building relationships for success

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